Patient Services Representative (Family Medicine Dept)

At Mendocino Community Health Clinic (MCHC), we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job—you’re making a difference.

Are you passionate about providing excellent customer service and supporting your community’s healthcare needs? MCHC is seeking a Patient Services Representative (PSR) to join our team. As the first point of contact for patients, you’ll play a vital role in ensuring a welcoming, supportive, and efficient experience at our clinics.

About the Role

As a PSR, you’ll greet patients, schedule appointments, verify insurance, collect payments, and support clinic operations. This role is ideal for someone who thrives in a fast-paced environment, values teamwork, and is committed to delivering high-quality patient care and customer service.

What You’ll Do

• Welcome patients and visitors with professionalism, courtesy, and warmth.
• Schedule and manage patient appointments, including follow-up visits.
• Verify insurance eligibility and guide patients through financial assistance options.
• Assist patients with registration, forms, and use of the patient portal.
• Collect payments and maintain accurate financial records.
• Maintain and update patient information in the Electronic Health Record (EHR).
• Ensure reception and waiting areas are clean, organized, and welcoming.

What We’re Looking For

• Excellent communication and interpersonal skills with a patient-first mindset.
• Ability to multitask in a fast-paced healthcare setting.
• Experience with scheduling, insurance, or medical office work preferred.
• Strong computer and data entry skills.

We Offer a Cadillac Benefits Package :

• Medical, Dental, and Vision Insurance
• Paid Time off (PTO) and Paid Vacation
• Life Insurance
• 401(k) with up to 4% Employer Match
• Flexible Spending Account (FSA)
• And More!

• High School Diploma or General Education Degree (GED)

Other Preferred Qualifications:

• Two or more years’ experience in healthcare, in a similar position or in another industry, in a customer service role
• Bilingual, English/Spanish, fluent