Patient Services Representative - Haugen OB/GYN

The Patient Services Representative is responsible for patient registration and check in as well as patient phone calls.

This is a full-time role, working Monday - Thursday 8:00 AM - 4:30 PM out of our Edina location.

Haugen OB/GYN is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID


• Verify and document insurance information as defined by current business practices


• Accurate and timely scheduling of new and existing patients in the current practice management system


• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments


• Chart preparation and management


• Answer patient calls, schedule appointments and direct calls as appropriate


• Maintain a working knowledge of health care plan requirements and health plan networks


• Maintain timely communication with patients, families, and staff


• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent


• Customer Service experience required


• Medical terminology knowledge preferred

Benefits & Compensation:  

• Actual starting pay will vary based on education, skills, and experience.


• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.


• Complete job required training.


• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)


• Demonstrate prompt and reliable attendance


• Work in the clinic, office or surgery center during business hours 


• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required


• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines


• Communicate and interact in a respectful and professional manner


• Prioritize workload while being flexible to meet the expectations of the daily operations


• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions


• Understand and execute a variety of instructions


• Effectively operate equipment and communicate on and operate the phone system


• Work independently with minimal supervision


• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say


• Service - Consistently contribute to deliver an exceptional experience


• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations


• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness


• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/office/surgery center setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008. 


• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:  http://www.uscis.gov/e-verify/employees


• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.