Patient Services Representative | Hospital Admitting | Multiple Openings

We are hiring for multiple positions, please share your availability when applying.

Job Summary

Gritman Medical Center is seeking a Patient Services Representative (PSR) to provide essential administrative and clerical support in a fast-paced healthcare setting. This role ensures smooth patient registration, appointment scheduling, and effective communication between healthcare providers, patients, pharmacies, and other medical offices. The PSR I is expected to maintain strict confidentiality in compliance with HIPAA regulations while delivering excellent customer service and professionalism in every interaction.

**We are hiring for multiple positions (both day and night shift) **

Key Responsibilities

• Greet and assist patients and visitors in person and over the phone with professionalism and a positive attitude.


• Monitor call queues and patient wait times, ensuring efficient service.


• Maintain accurate patient accounts, process payments, and balance cash drawers.


• Enter and verify insurance and patient information with a high level of accuracy.


• Schedule patient appointments appropriately based on clinic protocols.


• Assist with medical record requests and chart preparation.


• Ensure the reception area remains clean, organized, and welcoming.


• Uphold patient privacy and rights by maintaining strict confidentiality.


• Respond to patient concerns or complaints professionally and efficiently.

Qualifications & Requirements

• Education: No specific education required.


• Experience:
  
  
  
  • Must have experience working with computers.
  
  
  • Knowledge of basic office functions, including message-taking, data entry, and cash handling.
  
  
  • Previous experience in a medical office is preferred.
  
  
  
  


• Skills & Abilities:
  
  
  
  • Strong customer service, written, and verbal communication skills.
  
  
  • Ability to multitask in a fast-paced environment.
  
  
  • Proficiency in computer programs and multi-line phone systems.
  
  
  • Critical thinking and problem-solving skills with minimal supervision.
  
  
  • Demonstrated flexibility and ability to adapt to changing workflows.
  
  
  
  

Physical & Environmental Demands

• Ability to sit, stand, bend, twist, and kneel throughout the day.


• Requires occasional lifting (up to 35 lbs.), reaching, and pushing/pulling.


• Frequent interaction with patients, staff, and visitors in a busy office environment.


• Potential exposure to seasonal outdoor conditions and public health risks.