Patient Services Representative I - TGH Imaging Bruce B Downs

Education:

• High School Diploma or GED

Work Experience\: 

• Knowledge of customer service concepts and company policies including safety, privacy, and HIPAA.

Technical Knowledge, Skills, and Abilities:

• Ability to interact professionally, courteously, and empathetically with patients, families, physicians, and team members, including those who may be anxious or upset. 
• Understanding of patient registration workflows, insurance verification, referrals, authorizations, and basic medical terminology, preferably in an imaging or healthcare setting. 
• Ability to efficiently use electronic health record systems, scheduling software, scanners, and office equipment with strong typing accuracy and attention to detail. 
• Ability to verify patient information, documentation, and financial transactions accurately to ensure compliance, billing integrity, and quality patient care. 
• Ability to identify registration issues, missing documentation, or scheduling conflicts and take appropriate action, including contacting referring offices or escalating concerns. 
• Ability to function effectively in a team environment, manage multiple priorities, and adapt to changing workloads, patient volumes, and operational needs.

The Patient Services Representative I (PSR I) serves as the first point of contact for patients arriving at the imaging facility for scheduled or walk‑in radiologic procedures. This role is responsible for greeting patients, completing check‑in and registration processes, verifying required documentation, collecting payments, and ensuring accurate entry of patient and insurance information. The PSR I plays a key role in creating a positive patient experience while supporting efficient clinic flow, regulatory compliance, and collaboration with clinical and administrative team members in a fast‑paced healthcare environment. 

Essential Functions:

• Greet, check in, and register patients promptly and courteously for scheduled and walk‑in imaging appointments. 
• Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification. 
• Confirm patient compliance with exam preparation requirements and communicate concerns to appropriate clinical staff. 
• Contact referring physician offices to obtain missing prescriptions, referrals, or clarifications as needed. 
• Scan and upload required documents into the patient’s electronic record accurately and timely. 
• Update demographic, insurance, and clinical information for returning patients to ensure accuracy. 
• Provide required forms, explain instructions, and obtain patient signatures in accordance with policy. 
• Collect time‑of‑service payments, issue receipts, and document transactions accurately in the system. 
• Support daily operations by answering phones, scheduling or rescheduling appointments, and escorting patients as needed.
• Collaborate with team members to support patient flow, assist with coverage during high volume periods, and perform additional duties as assigned.