Patient Services Representative III - Full Time

This position is 7p-7a, days vary with alternating weekends.

Summary:

The Patient Services Representative puts their heart into their work every day. Our representatives lead with empathy and are passionate about showing compassion, ensuring quality work, and providing patients with a stress-free experience while they are registered for healthcare services. Whether it’s making patients more comfortable while they wait, checking in on them with updates or going the extra mile to help someone navigate the hospital, our colleagues know that registering a patient is not a task-oriented career, it’s a people-oriented one.

This is PRN, and would be expected to work on an as needed basis.

Essential Job Functions:

• Continually serves as a front-line ambassador for ensuring each patient is treated with respect and receives the highest quality care and service.


• Works effectively with others to deliver the highest quality care and service on a continuous basis


• Follows Alleghany Health standards of performance


• Always adheres to regulatory requirements


• Completes the registration process while meeting quality and wait time goals. This includes obtaining all required information for hospital/clinic records and billing systems, obtaining patient and/or responsible party signatures on registration and providing required information to patients/responsible party concerning Advanced Directives if applicable, Privacy, Medicare and required other compliance or consent forms. This may also include insurance coverage verification, obtaining authorization for services requiring pre-certification or referral, collecting payments, and/or preparing charts/paperwork for patient visits.


• Depending on the assigned client location, may screen patients for Medicaid, the Affordable Care Act or hospital sponsored financial program and provide appropriate documentation and referral. May provide bedside financial counseling and collection support by telephone for patient balances after discharge.


• Depending on the assigned client location, may place an identification wristband on the patient and always follow hospital/clinic patient safety procedures for patient identification and medical record management.


• Performs clerical functions as needed, including answering phones, taking messages, chart processing, filing, faxing, etc.

Qualifications:

The following qualifications, or equivalents, are the minimum requirements of this job:

• High school diploma or GED.


• 6+ months of experience in a customer service role, interacting directly with customers in person with responsibility and accountability for superior customer experience.