Patient Services Representative (MRI) - Twin Cities Orthopedics

The Patient Services Representative – MRI is responsible for patient registration and check-in as well as clinical support duties. In addition, this position is responsible for coordinating the prior authorization process to ensure patients have the necessary information related to imaging insurance coverage and benefits.

This is a full-time role, working Monday - Friday, 7:15 AM - 5:00 PM out of our Stillwater & Woodbury MRI department locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID


• Verify and document insurance information as defined by current business practices


• Accurate and timely scheduling of new and existing patients in the current practice management system


• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments


• Verify active insurance coverage and benefits for imaging


• Initiate prior authorization request and follow-up as necessary


• Maintain a working knowledge of health care plan requirements and health plan networks. Additionally, be aware of required payer authorization to facilitate care team questions and requests


• Chart preparation and management


• Maintain timely communication with patients, families, and staff


• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent


• Customer service experience required


• Administrative or Medical Office experience preferred


• Insurance prior authorization experience strongly preferred

Benefits & Compensation:  

• Actual starting pay will vary based on education, skills, and experience. 


• A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus. 


• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.

Working Conditions:

• Ability to sit for extended periods (up to 8 or more hours per day).


• Frequent use of hands and fingers for typing, writing, and handling documents.


• Occasional standing, walking, bending, or reaching within the office environment.


• Ability to lift and carry office supplies or files weighing up to 20 pounds.


• Visual acuity to read electronic and paper documents.


• Auditory ability to participate in phone or video calls clearly.


• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Setting:

• Clinic

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.


• Complete job required training.


• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)


• Demonstrate prompt and reliable attendance


• Work in the clinic during business hours 


• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required


• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines


• Communicate and interact in a respectful and professional manner


• Prioritize workload while being flexible to meet the expectations of the daily operations


• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions


• Understand and execute a variety of instructions


• Effectively operate equipment and communicate on and operate the phone system


• Work independently with minimal supervision


• Travel to other work locations, if required

Notes 

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing [email protected]. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.


• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities


• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.