Patient Services Representative (MRI) - Twin Cities Orthopedics

The Patient Services Representative – MRI serves as a primary point of contact for patients, managing a high volume of incoming and outgoing phone calls related to MRI scheduling, registration, and patient inquiries. This position is responsible for patient registration, clinical support duties, scheduling coordination, and the prior authorization process to ensure patients understand imaging insurance coverage, benefits, and authorization requirements.

This is a part-time role (0.2 FTE), working every Saturday 7:30 AM - 4:00 PM out of our Woodbury and Stillwater locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Job Functions:  

• Greet and register patients; collect insurance information and photo ID 


• Respond to calls through the phone queue related to scheduling, prior authorizations, insurance coverage, and appointment preparation. 


• Verify and document insurance information as defined by current business practices 


• Accurate and timely scheduling of new and existing patients in the current practice management system 


• Communicate all pertinent information to patients, including appointment information, directions, check-in times, referral information and copayments 


• Initiate prior authorization request and follow-up as necessary 


• Maintain a working knowledge of health care plan requirements and health plan networks. Additionally, be aware of required payer authorization to facilitate care team questions and requests 


• Maintain timely communication with patients, families, and staff 


• Travel to and work from multiple clinic locations as needed to support business operations and patient care needs 


• Any and all other duties as assigned 

Education and Experience:  

• High School diploma/GED or equivalent 


• Customer service experience required 


• Administrative or Medical Office experience preferred 


• Insurance prior authorization experience strongly preferred 

Benefits & Compensation: 

• Actual starting pay will vary based on education, skills, and experience. 


• The pay range displayed reflects full-time compensation and will be prorated for employees working less than a full-time schedule. 


• A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.


• We offer a comprehensive benefits package - to learn more click here. 


• Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement. 


• All employees, regardless of hours, are eligible for 401(k) Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more. 

Working Conditions: 

• Frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.


• Requires the ability to stand, walk, bend, and move continuously throughout the shift.


• Must be able to frequently perform physical activities such as pushing, pulling, and reaching.


• Visual acuity to read electronic and paper documents.


• Auditory ability to participate in phone or video calls clearly.


• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Essential Requirements:  

Ability to:  

• Comply with company policies, procedures, practices, and business ethics guidelines. 


• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) 


• Demonstrate prompt and reliable attendance. 


• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.


• Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.  

Notes:  

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing [email protected]. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.


• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities


• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.