Patient Services Representative | Orthopedics | Full Time

Job Duties and Responsibilities:

• Greet patients and visitors on the phone or in person with professionalism representing the Gritman Way


• Maintains a positive attitude works well with all staff and departments


• Monitor call queue and/or lobby for wait times or issues


• Protect patient rights by maintaining strict confidentiality


• Enters quality phone notes/patient cases Prepare end of day deposit reconciliation paperwork


• Maintains accurate and complete patient accounts


• Quality Data input of insurance information


• Appropriate scheduling of appointments


• Obtains appropriate information from patients for new and existing accounts


• Responsible for keeping the reception area clean


• Maintains a balanced cash drawer


• Consistently demonstrates AIDET


• Registers patients for the portal Performs opening and closing tasks


• Collects copays/outstanding balances


• Assists in the preparation of proper paperwork for appointment/chart prep


• Responds to simple face-to-face medical record requests from patients


• Reviews and researches patient concerns/complaints


• Works with Epic to problem solve workflow issues when a patient is having difficulty checking in.


• Manages patient appointment confirmation through Epic.

Job Requirements:

• Work Experience: Experience working with computers.


• Knowledge, Skills, and Abilities: Basic office functions, excellent customer service, written and verbal communication, positive attitude, ability to work closely with others, critical thinking, flexibility, computer skills.

Preferred Qualifications:

• Prior education and/or experience in a medical office.

Functional Demands:

• Population(s) served: Neonatal, pediatric, adolescent, adult, geriatric, diverse demographics.


• Physical Demands: Fast-paced environment, some lifting, reaching, pushing, pulling, sitting, standing, corrected vision and hearing required.


• Environmental Conditions: Indoors, exposure to limited outdoor environment, exposure to public germs and viruses.

Organizational Expectations:

• Provides a positive and professional representation of the organization.


• Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.


• Maintains hospital standards for a clean and quiet environment.


• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope-of-practice or job role.


• Participates in ongoing quality improvement activities.


• Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.


• Complies with organizational and regulatory policies for handling confidential information.


• Demonstrates excellent customer service through their attitude and actions, consistent with the standards contained in The Gritman Way.