Patient Services Representative (PSR)

Bliss Dermatology + Wellness seeks a dedicated and compassionate PSR to join our general, surgical, and cosmetic dermatology + wellness practice. As a key administrative team member, the PSR is essential in providing exceptional patient experiences. The ideal candidate will have experience in administrative functions and a passion for delivering personalized patient care. 

About Bliss Dermatology: A Private Physician-Owned Practice in Southwest Florida, Bliss Dermatology + Wellness is a working environment free from the confines of corporate structures. Founded by Dr. Michelle Pennie, a double board-certified and fellowship-trained Mohs surgeon with more than 10 years of experience, the practice's providers enjoy camaraderie with their peers and deeper, more personal relationships with their patients.

Bliss Dermatology + Wellness offers a full range of medical and surgical dermatology, cosmetic, laser, and aesthetician treatment options for all our patient’s skin care needs. Join our team of dedicated, caring providers and team members to help your patients have a “Blissful” dermatology experience.

Core Values

• Demonstrate Kindness: We create an environment of compassion and support for our patients and each other.
• Own It!: We thrive on solving problems! We take personal accountability for our actions. We understand the importance of our reputations, both individually and in the workplace.
• Strive for Excellence: To achieve our goals and growth, we are proactive, process-oriented, and continuously improving our patients' experience.
• Be Resilient: We have the persistence and tenacity to succeed. We enjoy challenges and are adaptive to change.
• Act Humbly Grateful: We are appreciative of each other and our patients. We are equally humble and confident, never cynical nor entitled. We always maintain a positive attitude.

Enjoy great benefits:

• Salary plus bonuses for goals met
• Company provided uniforms
• Generous time off plan
• Medical/Dental/Vision
• 401K
• And MORE!!!!

Essential Functions:

• Greets and welcomes patients as they arrive for their appointments.
• Registers new patients and updates existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collects and applies payments for services and products.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; directs calls as necessary.
• Facilitates patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating with patients and clinical staff, checking patients in and out for their appointments.
• Performs chart scrubs daily to ensure all patient appointments have the necessary demographic, identification, insurance, authorization, and billing information before the patient appointment.
• Places outbound calls to patients to collect missing health record information or other outbound calls as directed by management.
• Assists patient appointment coordination within the group and outside referrals.
• Contact outside referral sources for records when applicable.
• Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
• Learns new products and maintains an accurate inventory of all items.
• Ensures a positive experience for each patient through excellent customer service practices.
• Verifies patient health benefits with approved healthcare companies.
• Sends out and receives medical records and referrals for patient care.
• Keeps the reception area clean and organized.
• Works in a team environment to accomplish everyday tasks collegially.
• Other duties as assigned

Work Environment:

This role operates in a healthcare setting and requires regular walking to various locations around the practice. This role also routinely comes into contact with patients who may have contagious illnesses.

Physical Demands:

This role requires the ability to sit for long periods during office hours. This role may be required to lift, reach, bend/crouch, walk, see, hear, and speak.

Position Type/Expected Hours of Work:

This is a full-time position. Core Business Days and hours are Monday through Friday, 8:00 a.m. to 5 p.m.

Education and Experience:

• High School diploma or equivalent
• Strong customer service background
• 1-to 2 years of Medical Reception experience is preferred

DFWP / EOE

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.