Patient Services Representative (PSR)

At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.

Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our Patient Services Representative and help us make a lasting impact on the future of healthcare.

The Patient Services Representative (PSR) is responsible for patient registration, scheduling, answering incoming telephone calls, taking messages, making patient reminder calls and performing other duties normally associated with this position.

DUTIES & RESPONSIBILITIES:

• Services as a patient experience champion and patient advocate.


• Promptly greets, assists, and directs patients and visitors in a pleasant and professional manner.


• Responsible for patient check-in, registration, and check-out.


• Instructs patient/guardian of documentation required for visit. On subsequent visits, verifies demographic and billing information to ensure accuracy.


• Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record.


• Provides patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record.


• Navigates through insurance portals and accurately interprets coverage information such as the plan coverage description, copayment, primary care provider, etc.


• Assists patients with changing their primary care provider if applicable.


• Is proficient working with the sliding scale program and enters eligible patients into the sliding scale program and enter all necessary information in the electronic record.


• Collects and processes payment due for visit (co-pays and outstanding balances) and complete the daily cash reconciliation process.


• Schedules patient appointments in accordance with criteria established by Promise Healthcare.


• Performs appointment reminder calls and no-show calls and/or monitors the electronic reminder system.


• Manages a large volume of incoming calls on a multi-line phone system. Handles all calls politely and professionally and refers calls to the appropriate staff member.


• Communicates and coordinates with providers and/or clinical staff to ensure timely patient care.


• Records and relays messages to the appropriate staff member.


• Performs other duties as assigned.

MINUMUM QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


• Excellent interpersonal skills.


• Excellent computer, verbal and written skills.

EDUCATION / EXPERIENCE REQUIREMENTS:

• High School Diploma required; college preferred.


• One to two years' experience working in healthcare setting strongly preferred.

AMAZING BENEFITS:

• Medical


• Dental


• Vision


• 401k with employer match


• FSA


• Vacation


• Sick Leave

About Promise: Based in Champaign, Illinois, Promise Healthcare is a Federally Qualified Health Center (FQHC) dedicated to improving the health of the community through treatment, prevention, and education. We serve all patients regardless of their ability to pay for services and provide robust patient support and enabling services. Promise has deep roots in Champaign's underserved communities and serves a diverse population. Approximately 30% of our patients are Spanish speaking. Champaign-Urbana is a growing, diverse community of 195,000 residents and home to the Big-Ten University of Illinois. Champaign-Urbana is located between Chicago, St. Louis, and Indianapolis. Champaign is 2.3 hours from the Chicago O'Hare International Airport with daily train transportation.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.