Patient Services Representative/Medical Assistant

Description

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront.

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

How you will make an impact as a Patient Services Representative/Medical Assistant:

• Greet patients and accurately check them into the EHR, following established patient registration protocols.
• Own opening and closing of the clinic per established guidelines
• Ensure all documentation is completed accurately and patient payments are collected per insurance requirements.
• Schedule patient appointments and coordinate administrative tasks to optimize clinic operations.
• Room and take vital signs of patients.
• Ensure clinic appointments run efficiently by communicating necessary information to Physicians and Advanced Practice Providers (APPs).
• Sanitize exam rooms and medical equipment, including instruments, scopes, and specialty procedure equipment, after each patient
• Record necessary information into the patient’s Electronic Health Record (EHR).
• Triage of patient care, including but not limited to, connecting with patients regarding care questions, lab results and medication refills.
• Rotate and stock the pharmaceutical closet; properly dispose of expired medications.
• Maintain inventory of medical supplies and non-sample pharmaceuticals; order supplies as needed.
• Order Sleep Study devices and upload reports into the system.
• Review future clinic schedules to verify insurance and necessary patient documentation in accessible in patient chart.
• Answer phone calls that come directly to the clinic from existing patients

What we're looking for in a Patient Services Representative/Medical Assistant:

• Prior medical experience preferred.
• Strong customer service focus with a commitment to delivering an exceptional patient experience.
• Excellent communication skills, including phone, verbal, written, and listening abilities to build rapport with patients.
• Detail-oriented with high accuracy in work and strong organizational skills.
• Proficiency in data entry and technology applications, including Outlook, Word, Excel, and EHR systems.
• Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines.
• Basic math skills, including calculating percentages and handling insurance payment settings.
• Ability to work at ADVENT Keystone Crossing clinic as needed

Why you should choose ADVENT:

• 16-20 days of PTO (prorated your first year based on start date) & holiday pay
• Medical, Dental, and Vision Plans
• 401k Contribution & Life Insurance
• Convenient Monday – Friday schedule
• Culture that embraces excellence and ethics, we are solutions minded, and encourage you to ask questions

ADVENT Careers Website

At ADVENT, our commitment to diversity, equity and inclusion is at the core of our lived values. Our team’s genuine kindness honors the unique story that each of us proudly carries with us every day. Our stories include our heritage and family situations, our perspectives, beliefs and values. They inform who we are, the decisions we make and how we behave. Quite simply, we respect people and focus on what matters to the team – our shared commitment to our vision and to the ADVENT Golden Rule to treat others better than they expect to be treated.