Patient Services Specialist

Description

The Patient Services Specialist is responsible for excellent customer service, greeting all patients, ensuring completion of all new or updated patient paperwork, scheduling appointments, insurance verification, worker’s compensation authorization, answering phones, and collecting all appropriate monies due at the time of service.

Requirements

Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays

Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patient's account

Scans all new patient or updated patient information into the computer (including photo ID, insurance cards, referrals, patient paperwork, and payment logs)

Verifies rehabilitation benefits and documents benefits on paper and in the computer system

Explains financial requirements to the patient and collects time of service deductible, co-pays, and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)

Communication with workers' compensation for authorization of rehabilitation visits and documents on paper and in the computer system

Enter charge details for each patient per billing guidelines for workers’ compensation and MVA patients

Schedules new patient and follow-up patient appointments with the appropriate rehabilitation clinician

Communicates with the patients in the lobby if the clinician or MRI (if applicable) is running behind schedule

Communicates with all patients who no-show and notifies the adjuster of any no-show by a workers’ compensation patient

Reconciles the change drawer/petty