Patient Services Specialist

Turnwell Mental Health Network is committed to maintaining a company for mental health that is a vital step in defining culture, guiding behavior, and building trust with our clients and team members. Our mission is to expand access to high quality mental health care services in underserved markets by building a team of professionals who provide and support best-in-class patient experiences within our clinics. 

The Patient Services Specialist is the first point of contact for patients, visitors, and medical staff. This position is responsible for creating a welcoming environment, answering phones, scheduling appointments, verifying insurance, collecting payments, and maintaining accurate patient records. Strong communication skills and attention to detail are essential.

• Greet patients and visitors in a professional and friendly manner
• Answer, screen, and route phone calls promptly and accurately
• Schedule, confirm, and cancel appointments using electronic medical record (EMR) systems
• Collect and verify patient insurance information and demographics
• Check patients in and out, ensuring all forms are completed accurately
• Collect co-pays, balances, and other payments; provide receipts as necessary
• Maintain patient confidentiality in accordance with HIPAA regulations
• Ensure the reception area is clean, organized, and welcoming
• Respond to patient inquiries or direct them to the appropriate staff member
• Perform general administrative duties such as filing, faxing, and copying
• Collaborate with medical assistants, nurses, and physicians for seamless workflow
• Monitor and order office supplies as needed

WHAT ARE WE LOOKING FOR? 

• High school diploma or equivalent required
• Prior experience in a medical office or similar healthcare setting preferred
• Familiarity with EMR systems (e.g., Epic, Athenahealth, eClinicalWorks) a plus
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Knowledge of medical terminology and insurance verification helpful
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

WHAT CAN YOU EXPECT FROM TURNWELL?

• Fast-paced outpatient medical office
• May involve long periods of sitting or standing
• Interaction with patients who may be ill, stressed, or in pain