Patient Services Specialist

South Texas Mental Health Associates is seeking a dedicated Patient Services Specialist to join our team in San Antonio, TX. As the Patient Services Specialist, you will serve as the initial point of contact for our organization, providing excellent customer service and administrative support. You will be responsible for managing the front desk area, assisting visitors, answering phone calls, and performing various clerical tasks to ensure the smooth operation of our office. 

• Create a positive, relaxing, welcoming, and professional atmosphere for patients.
• Communicate clearly, effectively, and succinctly with patients and providers.
• Answer phone calls, take and transmit messages; monitor and respond to voice and email.
• Assist patients with check in and check out.
• Assist with intake and screening of new patients.
• Complete various types of paperwork for patients or insurance
• Accurately document and maintain medical records.
• Maintain clean, neat, and orderly front office and waiting room. 
• Ability to multi-task and manage time independently and in a team setting.
• Schedule appointments and maintain provider schedules.
• Collect patient payments, deductibles, and patient balances
• Ensure company policies of financial agreements are met.
• Knowledge of general office equipment
• Data entry of charges and payments
• Maintain confidentiality and apply strict standards of privacy and HIPAA compliance.
• Other duties as needed to promote high quality environment and patient care.
• Act courteously and with tact in dealing with patients, visitors, and the public
• Maintain patient confidentiality and be in full compliance of HIPAA
• Follow established treatment and office procedures
• Perform Prior Authorizations, take co-pays, and verify insurance information
• Maintain professional appearance, clothing, and bearing at all times. Tank tops, low cut shirts, shorts, jeans or casual clothing is not permitted. When in doubt questions will be directed to the acting office manager
• Assist in maintaining the cleanliness of the clinic including sweeping, dusting, mopping of the clinic as outlined in the clinic manual
• Other tasks and duties as requested by Employer which are pertinent to the functioning of the clinic in general
• Any other tasks as requested by the Employer

Qualifications:

• Psychiatric office experience is not necessary, but a plus.
• High school diploma or equivalent; additional education or training is a plus.
• Proven experience as a front desk secretary or in a similar role is preferred.
• Strong customer service and communication skills.
• Proficiency in using office software (e.g., Microsoft Office suite).
• Professional appearance and demeanor.
• Attention to detail and strong organizational skills.
• Ability to handle sensitive information with confidentiality.