Patient services Specialist, Full-time Days

A higher degree of healthcare.

Across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

The UWMC Ambulatory Float Pool has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full Time, Day Shifts) . The Patient Services Specialist (PSS) demonstrates service excellence standards in independently performing patient reception, check-in and discharge activities, scheduling patient appointments, coordinating care with other services, providing initial triage and coordinating patient referral processes, coordinating medical records, collecting time-of-service payments and performing other necessary activities to maintain clinic operations. Duties include:

Reception Activities:

* Employ excellent customer service skills
* Ensure smooth patient flow
* Review clinic schedule daily
* Obtain patient demographic information and insurance information
* Provide general patient services
* Respond to patients' needs and concerns as appropriate
* May accept and process patient payments (co-pays, deposits, etc.)

Appointment Scheduling:

* Schedule appointments consistent with patient needs and clinic scheduling guidelines
* Assemble and send appointment and other information
* Maintain current and accurate system by entering canceled and rescheduled appointments
* Coordinate and schedule ancillary appointments and consult appointments

Telephone Support:

* Answer the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; directs calls as appropriate
* Using clinic guidelines, gather information regarding the nature of the patient concern
* Triage calls to appropriate staff, obtain necessary information for the return call, initiate emergency procedure when necessary, and use appropriate documentation tools
* Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community
* Communicate basic information to patients such as insurance, parking, driving directions, etc.

Referral Coordination:

* Manage referral queue
* Obtain necessary insurance plan information
* Maintain ongoing documentation and track authorized referrals
* Ensure that all referrals are properly linked to appointments

Medical Record Activities:

* Review daily schedules to identify required medical record requests
* Order, coordinate, and distribute medical records as needed
* Prepare medical record according to clinic-specific procedures for patient visit
* Assemble and maintain satellite medical records according to clinic specific procedures

Billing Activities:

* Initiate fee sheet upon patient arrival to clinic
* Track fee sheet according to clinic guidelines to ensure all services are billed
* Audit fee sheets for completeness and accuracy and process and submit to appropriate charge coordinator daily according to clinic guidelines
* Review, correct, and resubmit charge documents on a daily basis as necessary according to clinic guidelines

Provider Schedule Maintenance:

* Assists in the preparation and maintenance of provider and clinic schedules.

General Duties:

* Review email daily to stay current with clinic communication
* Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area)
* Respond to facility and environmental emergencies according to established procedures.
* Inventory and order office supplies and forms
* Sort and distribute faxes and mail daily
* Ensure daily functioning of office equipment
* Utilize on-line resources as required according to clinic practice and within University guidelines

Perform other related duties as required

Requirements:

PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.