Patient Support Associate Outpatient Mental Health Department

Description

We are a leading provider of outpatient mental health services in the Scranton, PA area, delivering excellence since 1997. As a cornerstone of the community, we're committed to providing top-notch care and support.
 

This role is designed to provide vital administrative and clinical support to our therapists, clinical supervisors, and the patients and families we serve. This position interacts and supports patients, their families, and therapists and requires significant tact, empathy, and energy.  

Position: Full-time Patient Support Associate – Outpatient Mental Health Department

Location: Scranton, PA

Pay: $17.50 per hour 

Education and/or Experience:

• Bachelor’s degree in Social Work, Counseling, Psychology, Rehabilitation, or Activity Therapies 
• Experience in mental health settings (inpatient or outpatient) and/or regulatory compliance
• Familiarity with electronic medical records (EMR) systems
• Commitment to maintaining quality care standards and completing daily documentation

 Responsibilities and Duties:

• Support therapists, clinical supervisors, and patients with daily operational needs
• Handle documentation requests and obtain necessary patient signatures
• Assist with coordination of care, including outreach calls and scheduling support
• File documents into patient charts and prepare materials for therapist use
• Review patient records for compliance with internal, state, and insurance documentation standards
• Receive and respond to incoming calls, addressing patient needs or relaying messages to appropriate staff
• Offer additional support to the clinical supervisor as needed 

Skills: 

• Reliable
• Non-judgmental attitude with the ability to listen, empathize, and accept others.
• Excellent telephone and communication skills.
• Ability to work independently and cooperatively with patients, co-workers, and supervisors.
• Adherence to ethical standards.
• Maintain confidentiality and professionalism at all times.
• Proficiency in English.
• Computer skills for electronic scheduling, billing, and future software use.

The Aaron Center & Hamidian Training Institute are Equal Opportunity Employers. All employees, independent contractors, vendors/business associates and applicants for employment are protected by federal, state and local laws designed to protect from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. Aaron Center and The Hamidian Training Institute screens and interviews candidates in person at our Scranton, PA location, and communicates with candidates from a verified email address associated with the Aaron Center and/or via a verified video chat platform. We will never ask for personal information or issue a job offer via phone only or chat feature. If you have questions about the authenticity of this job posting, contact Human Resources at 570 489 5561 x.1211. Aaron Center is an Equal Opportunity Employer. 

We are committed to providing inclusive and accessible services. If you require accommodations to access our services, materials, or employment, please contact us directly at 570-489-5561 or [email protected].