Patient Support Lead

PCM (Patient Support Lead) 

Serenity Healthcare is seeking a Patient Support Lead. In this role, you get the opportunity to connect with patients and be part of Serenity’s mission, helping patients take back their life! The primary responsibility of our Patient Support Lead (or Patient Care Manager) is to promote the right medical solution through problem solving and connection with our patients. It is crucial to provide our patients with compassion and understanding, as well as educating them on Transcranial Magnetic Stimulation (TMS) and Ketamine Infusion therapy. Come join our team and make a difference in our patients’ lives! 

Daily Responsibilities 

• Ensure positive patient experience by providing support and compassion. 

• Passionately educate our patients on the treatment options Serenity offers. 

• Foster a positive and encouraging environment for patients and staff 

• Be the nucleus for patient communications during and after treatments. 

• Assist with day-to-day management of clinic operations. 

Qualifications 

• High School Diploma/ GED.  

• At least 3+ years of experience in dealing face to face with customers. 

• Passion for helping people in a patient-centric culture. 

• A quick learner comfortable in an innovative environment. 

• Self-driven and motivated. 

Benefits of working with Serenity 

• Competitive Pay 

• Opportunity for growth and advancement 

• Insurance Benefits (Medical, Dental, Vision) covered at 90% for your entire family 

• Paid Time Off and Major Holidays Off (20 days annually) 

Who We Are 

Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunities for personal and professional development. 

*Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.