Patient Support Representative - On-Site

100% On-Site - Patient Support Specialist - Full-time - this position is not remote ore hybrid

About Us:

ReactDx is at the forefront of the cardiac telemedicine industry as a developer, manufacturer and service provider. Committed to advancing the science of cardiac monitoring, we provide the most reliable and sophisticated ambulatory heart monitoring systems to providers around the country. Central to our patented technologies are state-of-the-art ambulatory electrocardiographic (ECG) devices with integrated analysis, reporting software, and on-site diagnostic systems resulting in higher diagnostic yield and better clinical outcomes.

You can learn more about our company from our website: www.reactdx.com

DESCRIPTION

Awesome Medical Company seeks equally awesome Patient Support Specialist.

Are you looking to get your foot in the Medical Field? Do you enjoy helping others? Do you want to be part of a company that helps saves lives everyday?

I’m looking for someone who is excited about having the front-line responsibility of providing product support (educate and instruct on the use of ReactDx's cardiac monitors) to patients, customers, and internal staff to maintain patient compliance with the cardiac monitoring test.

This position shall support the clinical team to ensure maximum patient compliance and management of company assets (cardiac monitors and equipment).

You’re still reading? Awesome…

The work will include a wide variety of responsibilities, including:

• Communicate with patients, customers, and internal staff via telephone to maintain patient compliance, order supplies, track shipments, troubleshoot devices, document losses and meet FDA compliance requirements.
• Manage inbound and outbound calls (no sales calls) in a call center setting.
• Use Microsoft Excel, Google spreadsheets and proprietary software to document, track, and monitor communication and compliance.
• Interdepartmental transition available with job proficiency and attendance requirements met (other departments include Clinical, Customer support, Trials, Quality Improvement, Fulfillment, Billing, Resolution, Marketing, Engineering, Sales, Finance)
• Performs other duties as assigned.

Skills and Qualifications Required:

• High School diploma; College preferred but not necessary
• 3 years of experience in administrative or healthcare with direct customer contact. Call center experience may be applicable.
• Familiar with structure, policies, and administrative needs of a medical office setting and have strong organizational skills.
• Goal oriented and self- motivated.
• Fluent English, both written and spoken. Second language a plus. Excellent writing skills
• Must have strong Microsoft Office Product skills: Word, Excel
• Strong editing skills required
• Must be able to work in a fast paced, highly dynamic work environment
• Able to sit and be on the phone for long periods of time

Benefits:

• We have great benefits - including, medical/dental/vision insurance, 401(k), life insurance, STD, LTD, etc.
• A generous PTO plan - including, paid holidays, PTO days, and 2 personal/floating holidays. 

How to Apply:

Visit https://www.reactdx.com/about-us/careers/ to apply. Please include your resume and a cover letter.

All responses are held in the strictest confidence and employment is contingent upon successful completion of a background check.

Equal Opportunity Employer:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.