Patient Support Specialist

About Us: Designated as Michigan’s one of 50 companies to watch Michigan Celebrates in 2022. Mentavi Health is a leading provider of behavioral health services, offering comprehensive diagnosis and treatment across the United States. We are committed to maintaining the highest standards of compliance, credentialing, and risk management to ensure the safety and well-being of our patients.

Position Summary: As a Patient Support Specialist for our online diagnostic platform, you will provide the highest level of customer service in a collaborative office environment. The ability to anticipate patient needs and implement our thoroughly-developed communication strategy is crucial to meeting and exceeding patient service objectives while keeping our company's mission and values at the forefront of every conversation. This role will be responsible for providing support and assistance for our patients. Our ideal candidate would have strong customer service experience in the healthcare industry or experience in a call center atmosphere, a positive attitude, adaptability to change, and a strong work ethic.

This position is in a hybrid setting Monday-Friday 8am - 5pm and will report to the Senior Manager of Patient Support. 

Pay Range starts at $18 per hour and is dependent on experience.

Responsibilities:

• Answer incoming calls, chats, and emails to assist patients with their inquiries


• Schedule patient appointments for our medical treatment, mental wellness coaching, and teletherapy treatment programs. 


• Provide information about our leading brand, ADHD Online and services to potential patients


• Facilitates the process for patient requests for assessment addendums and second opinions from Psychologists


• Submit requests for patient accommodation letters/forms to Psychologists


• Payment processing, including but not limited to, refund and chargeback requests and creation of itemized statements


• Uses critical-thinking and problem-solving skills to address the needs and concerns of patients


• Process release of medical records requests


• Ability to multitask and prioritize multiple responsibilities


• Collaborate with other departments 


• Fully compliant to HIPAA policies and procedures

Requirements:

• High School Diploma/GED required, some college preferred


• 2 years of customer service or healthcare experience


• Excellent verbal and written communication skills


• Proficiency in the ability to work in multiple software systems


• Strong ability to use de-escalation techniques for dissatisfied patients


• Adaptable to change 


• Attention to detail

Preferred Qualifications:

• Medical billing and coding experience preferred


• Experience in mental or behavioral health or telehealth preferred

Benefits:

• Competitive salary and benefits package (health, dental, vision, 401K)


• Professional development opportunities


• Hybrid/flexible work environment


• Paid Holidays & PTO


• STD and LTD


• Paid life insurance and voluntary life insurance options


• Professional Development Reimbursement Program


• Canine pet policy


• Free snacks and drinks in the office


• Company meetings with paid lunches


• Access to our diagnostic evaluation(s)


• Team building events including but not limited to company picnics, lunches, and team outings

Equal Opportunity

Mentavi Health is an equal opportunity employer. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.

Direct applicants only at this time; no agency inquiries.