Patient Support Specialist

Job Title: Patient Support Specialist

Employer: Capital Health And Management Partners LLC

Reports To: Office Managers

Location: Northern Virginia

Position Summary:
The Front Desk Coordinator serves as the first point of contact for patients and plays a critical role in ensuring an exceptional patient experience. This position is responsible for managing the front desk operations, from greeting patients and handling appointments to supporting patient satisfaction and resolving concerns. The ideal candidate will be organized, compassionate, and efficient, capable of managing multiple tasks in a fast-paced environment while ensuring the highest level of patient care and service.

Key Responsibilities:

1. Patient Reception and Interaction:
   • Greet and check in patients, ensuring a welcoming and professional environment.
   • Collect and verify patient information, including insurance details and medical history.
   • Answer phone calls, respond to inquiries, and assist patients with questions about their appointments, treatment plans, or billing.
2. Appointment Scheduling and Coordination:
   • Manage and coordinate the clinic’s appointment calendar, scheduling consultations, surgeries, and follow-up appointments.
   • Ensure efficient patient flow by optimizing scheduling and confirming appointments.
   • Coordinate with the clinical team to communicate any changes or updates related to patient appointments.
3. Billing and Payments:
   • Collect payments, process insurance claims, and provide patients with financial documentation.
   • Assist with explaining payment plans, verifying insurance benefits, and managing co-pays and pre-authorizations.
   • Maintain accurate financial records for all transactions.
4. Patient Experience and Support:
   • Ensure patient comfort and monitor the clinic environment for safety, cleanliness, and accessibility.
   • Implement patient satisfaction standards and address concerns promptly.
   • Document patient interactions, including feedback, compliments, complaints, and resolutions.
5. Record Keeping and Data Management:
   • Maintain and update patient files and records, ensuring accuracy and confidentiality.
   • Manage the flow of paperwork, including treatment consent forms and referrals, to ensure timely submission.
6. Communication and Coordination:
   • Work closely with the clinical team and Office Manager to ensure smooth coordination of front desk and clinical operations.
   • Relay important messages between patients and clinical staff regarding appointments, rescheduling, or updates.
   • Support additional administrative tasks as needed, such as handling mail, scanning, and distributing documents.

Qualifications:

• High school diploma or equivalent required; some college or certification in a related field preferred.
• Previous experience in a dental, medical, or oral surgery front desk role preferred.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency with scheduling and billing software, medical/dental practice management systems, and Microsoft Office.
• Ability to manage multiple tasks in a fast-paced environment with professionalism and attention to detail.

Competencies:

• Adaptability in fast-paced environments.
• Strong problem-solving and decision-making abilities.
• Focus on delivering patient-centered care and enhancing the overall patient experience.

Work Environment:
This is a full-time position based in a clinical setting. The position involves sitting for long periods, interacting with patients in person and over the phone, and managing occasional stressful situations.