Patient Support Specialist

Company : Midstate Skin Institute

Job Description - Patient Support Specialist

Patient Support Specialist Job Description
Summary: This is a full-time position (40 hours per week) with benefits including health care coverage, paid time off, 401k and more. This position reports to the Office Manager.

Essential Functions and Responsibilities:

Greets patients, performs check-in and check-out procedures
Answers patient inquiries by phone or in-person
Provides patients with appropriate paperwork used to collect information
Makes updates to patient files
Able to keep important patient information confidential
Processes patient payment for products and/or services provided
Schedules and confirms patient appointments
Verifies insurance eligibility and referral status
Regularly check email, voicemail, PracYakker, Spruce, and any other communication systems and ensure timely responses to requests
Other duties as assigned

Qualifications:
Required - High school diploma or equivalent; customer service skills; basic computer and data entry skills; multi-tasker; patience, able to handle stress, positive attitude, team player, takes initiative, able to explain things to patients, problem solver
Preferred - Knowledge of Nextech and Klara systems, upbeat personality, quick learner

Physical Demands: significant amount of sitting, screen time, typing, and assisting patients; lifting up to 25 lbs.; occasional bending and stretching

Work environment: This job operates in a professional, fast-paced office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. There can be some noise and an occasional difficult patient.

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Patient Support Specialist

Job Description - Patient Support Specialist

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