Patient Support Specialist

Job Title: Patient Support Specialist 

Employer: Capital Health And Management Partners LLC 

Reports To: Office Managers 

Location: Northern Virginia

Position Summary:
The Front Desk Coordinator serves as the first point of contact for patients and plays a critical role in ensuring an exceptional patient experience. This position is responsible for managing the front desk operations, from greeting patients and handling appointments to supporting patient satisfaction and resolving concerns. The ideal candidate will be organized, compassionate, and efficient, capable of managing multiple tasks in a fast-paced environment while ensuring the highest level of patient care and service.

Key Responsibilities:

1. Patient      Reception and Interaction:
   • Greet       and check in patients, ensuring a welcoming and professional environment.
   • Collect       and verify patient information, including insurance details and medical       history.
   • Answer       phone calls, respond to inquiries, and assist patients with questions       about their appointments, treatment plans, or billing.
2. Appointment      Scheduling and Coordination:
   • Manage       and coordinate the clinic’s appointment calendar, scheduling       consultations, surgeries, and follow-up appointments.
   • Ensure       efficient patient flow by optimizing scheduling and confirming       appointments.
   • Coordinate       with the clinical team to communicate any changes or updates related to       patient appointments.
3. Billing      and Payments:
   • Collect       payments, process insurance claims, and provide patients with financial       documentation.
   • Assist       with explaining payment plans, verifying insurance benefits, and managing       co-pays and pre-authorizations.
   • Maintain       accurate financial records for all transactions.
4. Patient      Experience and Support:
   • Ensure       patient comfort and monitor the clinic environment for safety,       cleanliness, and accessibility.
   • Implement       patient satisfaction standards and address concerns promptly.
   • Document       patient interactions, including feedback, compliments, complaints, and       resolutions.
5. Record      Keeping and Data Management:
   • Maintain       and update patient files and records, ensuring accuracy and       confidentiality.
   • Manage       the flow of paperwork, including treatment consent forms and referrals,       to ensure timely submission.
6. Communication      and Coordination:
   • Work       closely with the clinical team and Office Manager to ensure smooth       coordination of front desk and clinical operations.
   • Relay       important messages between patients and clinical staff regarding       appointments, rescheduling, or updates.
   • Support       additional administrative tasks as needed, such as handling mail,       scanning, and distributing documents.

Qualifications:

• High      school diploma or equivalent required; some college or certification in a      related field preferred.
• Previous      experience in a dental, medical, or oral surgery front desk role      preferred.
• Excellent      communication, interpersonal, and customer service skills.
• Proficiency      with scheduling and billing software, medical/dental practice management      systems, and Microsoft Office.
• Ability      to manage multiple tasks in a fast-paced environment with professionalism      and attention to detail.

Competencies:

• Adaptability      in fast-paced environments.
• Strong      problem-solving and decision-making abilities.
• Focus      on delivering patient-centered care and enhancing the overall patient      experience.

Work Environment:
This is a full-time position based in a clinical setting. The position involves sitting for long periods, interacting with patients in person and over the phone, and managing occasional stressful situations.