Patient Support Specialist - Dental

Salary :

$19 - 21 hourly

Company : Iws Family Health

Job Type : Full Time

Chicago, Il

Job Description - Patient Support Specialist - Dental

IWS Family Health, a community health center providing preventive health care services to children and families, seeks a Patient Support Specialist to provide superior customer service to the growing Dental practice in our Logan Square headquarters.

Reporting to the Patient Support Supervisor, this position acts as a liaison between patients, providers, and staff members by providing prompt and professional service.

What you will do:

Register patients in EMR system upon arrival for scheduled appointments in the clinic
Verify and update patient information and insurance
Complete patient financial application, update and scan all documentation into the patient’s chart
Complete a financial assessment on each patient to qualify them for program assistance
Generate MPE, ABE applications
Assist patients in PCP changes or update enrollment in the MCO programs
Assist patients with the patient portal sign-up when needed
Make follow-up appointments for patients
Cancel, call, and reschedule all no-show appointments
Make patient reminder calls and update any changes
Close and post encounters and batches daily
Collect payments due at time of visit
Ensure daily supplies are ordered as needed

What you will bring:

At a minimum

High school diploma
Three years of experience in a dental practice
Fluent reading, writing, and speaking English and Spanish

We are hoping for a College degree

Compensation and Benefits

The salary range for this position is $19.00 - $21.00 per hour depending on experience. IWS Family Health provides a competitive benefits plan, including generous Paid Time Off (PTO), paid holidays, health, dental, life and vision insurance options, a medical expense reimbursement plan, and a 403(b) option.

Organization Overview

IWS Family Health (IWS) is a more than 100-year-old organization dedicated to helping children and families grow healthy, strong, and confident by providing trusted, high-quality, coordinated healthcare. At IWS, we envision a community where every child and family thrives with healthy bodies and minds.

Our Logan Square location offers full-service care including pediatrics, family medicine, behavioral health, dental services, and more. Our new pediatric site in Dunning extends our reach, and we’re excited to soon open our third location in Belmont Cragin.

We recognize that health is not one-dimensional. It’s complex. It’s personal. It involves the body, the mind, the community, and often, social and economic realities that cannot be ignored. That’s why we’ve embraced an integrated approach that meets children and families where they are—one that blends complementary healthcare services into a coordinated, person-centered model of care for better outcomes.

For more information, please visit: https://iwsfamilyhealth.org/

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Patient Support Specialist - Dental

Job Description - Patient Support Specialist - Dental

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