Patient/Marketing Coordinator at Billings Oral Surgery

Description

Description

Join our team at Billings Oral Surgery, where we provide personalized care tailored to each patient’s unique oral health needs. We offer a variety of surgical services including wisdom teeth extraction, bone grafting, dental implants, and treatment of oral pathologies. With convenient locations in Billings, MT, Cody, WY, and Sheridan, WY, our dedicated staff ensures a comfortable and efficient experience for every patient. If you're passionate about delivering top-notch care in a supportive environment, we’d love to have you on board. 

 For more information, please visit our website: https://www.billingsoralsurgery.com/  

Duties/Responsibilities:

• Deliver a distinctive patient experience with every patient both in person and over the phone
• Answer calls, and schedule new and existing patients for dental treatment
• Welcome patients into the office upon arrival, gathering necessary information such as patient demographics, insurance information, and updated health history.
• Maintain a clean and welcoming patient waiting area
• Collect patient payments and post them to their patient ledger
• Update necessary documents into patient chart 
• Outbound calls to patients for confirming upcoming appointments
• Additional duties as needed such as assisting with laundry, taking out the trash, refilling supplies in restrooms, and any other necessary tasks in our office 
• Conducting research to analyze competitive landscape, market trends and customer behavior and preparing reports by collecting, summarizing and analyzing data
• Supporting the Marketing Director in establishing and evaluating a marketing strategy and plan by analyzing and assembling sales forecasts, updating calendars and organizing and planning promotional presentations
• Communicating campaign deliverables, objectives and timelines to their team while providing instructions for promotion or use
• Planning and managing trade shows, conferences, events and meetings by identifying, coordinating and assembling requirements, developing assignments and schedules, coordinating mailing lists and establishing contacts
• Maintaining an inventory and directory of sales support materials making sure all resources are accurate and current while coordinating new material creation as needed
• Continually seeking and researching new sources of prospective customers while providing recommendations to marketing and sales leadership

Requirements

Requirements

• Marketing experience is required
• At least 1 year of experience in a dental front office setting
• Customer Service experience
• Passion for delivering the best experience
• Ability to collaborate and be team-oriented