Patient/Surgical Coordinator - Dr. Robbins

JOB SUMMARY: The Surgical Coordinator is responsible for the overall daily activities of the physician’s surgery practice. In coordination with the clinical team, their responsibilities include communicating with different departments and outside parties to ensure surgery patients get approved and scheduled for surgery.  

This Surgical Coordinator will be assigned to Foot and Ankle Specialist, Dr. Justin Robbins.

Travel between the following clinics is required: Ridgewood, Quarry Area and Schertz. 

SUPERVISOR: Clinic Manager

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Interacts with administrative and clinical staff including front desk, medical records, nursing, and ancillary services (when applicable) to ensure maximum utilization of resources and the efficient delivery of services.
• Oversees the day-to-day activities and schedule of surgical patients.  
• Ensures surgical orders are submitted and processed for authorization.
• Schedules patients for surgery and advises patients of pre-surgical requirements to include laboratory orders, educational classes and/or x-rays.  
• Advises patients of co-payment, co-insurance or other out-of-pocket expenses prior to surgery and refers patient to a financial counselor when necessary.
• Maintains surgical schedule and serves as liaison between staff and authorization department.
• Enters surgical/clinical charges into Athena 
• Documents patient phone calls, prescription refill messages, and obtains physician signature. 
• Ensures patient phone calls are retrieved and returned in a timely manner.
• Works with Medical Secretary on phone and Athena documentation tasks (buckets).
• Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
• Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinic Manager as needed.
• Works with physician and patients on obtaining research scores for SOS.
• Coordinates On-Call rounding lists of patients.
• Ensures regulatory compliance and reports any issues to Clinic Manager as they arise

POSITION REQUIREMENTS:

EDUCATION: High School Diploma or equivalent. Nationally Registered Medical Assistant Certification required (must be obtained within 6 months of hire and/or must be kept current).

EXPERIENCE: Minimum of two years clinical experience with supervisory responsibility.  

SKILLS: Must have clinical knowledge. Familiar with automated practice management systems and/or EMR such as Athena. Must be familiar with health insurance requirements as it relates to medical reimbursement (i.e., deductibles, co-pays, etc.).. 

ABILITIES: Must demonstrate strong and effective communication skills. Must be able to lead by example effectively. Excellent planning, organization and task managements skills. Ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation is required..

OTHER: Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.

PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged standing, sitting, stretching, and some bending. Requires eye hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information to patients and team members. Normal but fast-paced work environment.

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