Payment and Card Services Specialist

Payment and Card Services Specialist | Location: 11149 Research Blvd Ste 300, Austin, TX 78759 | Schedule: Monday- Friday: 7:30am-4pm or 8:00am-4:30pm | Salary Range: $50,000- $57,500 | FLSA Status: Non-Exempt

$1,000 Sign on Bonus: $500 paid on your first paycheck and $500 paid upon successful completion of 90 days of employment 

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys working with payments, resolving complex transactions, and providing exceptional service to members and internal teams, our Payment and Card Services Specialist position could be your next great opportunity. Come grow with us and make a difference every day.

What You'll Do

Card Services & Payment Operations

• Support card services functions including settlements, dispute handling, Falcon review, and back up coverage as needed 
• Assist with ATM coordination, sponsor payroll inquiries, and other payment related functions 
• Assist in processing ACH, sharedrafts, wire transfers, chargeback checks, and stop payments 
• Assist in collecting on incoming and outgoing items and resolving clearing discrepancies 

Member Support & Research

• Provide timely, courteous and professional support to members and internal departments via phone, email, and IM 
• Research and resolve member inquiries related to account activity, check copies, and statements 
• Monitor and take appropriate action on fraud alerts to resolve and minimize financial impact to the credit union and members 

Reconciliation & Reporting

• Balance daily transactions and clearing accounts including teller, card settlements, and tax deposits 
• Balance general ledger accounts and ensure accuracy in accounting data entry 
• Collaborate with accounting staff on projects, audits, and subpoena requests 

Department Support

• Perform other duties as assigned to support department objectives 
• Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates a commitment to Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation 

What You Bring

• One year experience in the payments industry, card services, or financial services operations 
• Proficiency in balancing high volume transaction data and resolving discrepancies 
• Strong attention to detail and organizational skills 
• Ability to communicate effectively across departments and with members 
• Familiarity with Microsoft Office and financial or accounting systems 

Preferred Experience

• Associate degree in Accounting, Finance, or related field preferred or equivalent combination of education and experience 
• Experience with core banking and card management systems and software (i.e. Symitar, Visa DPS, Q2) 
• Working knowledge of Visa rules and regulations or a comparable card network 
• Regulatory knowledge (NACHA Operating Rules, Check 21, Reg E, Reg Z, UCC Articles 3 & 4) 

Why You'll Love Working Here

• We're more than a credit union — we're a community 
• Supportive culture with opportunities for growth and development 
• Mission-driven organization rooted in respect, empathy, service, integrity, and cooperation 
• Opportunity to support secure and efficient payment services that directly impact our members 

Additional Requirements

• Good credit standing (verified prior to interview) 
• Successful background check and drug screening upon offer 

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.