Payment Assistant

Employment Type: Full-Time| Exemption Status: Non-Exempt

Hourly Rate: $25.36 (equivalent to $52,748.80 annually)

About CDA:

Child Development Associates, Inc. (CDA) is a community based, multiservice non-profit agency with over 300 employees dedicated to creating positive change in our local community. We believe that all families deserve equal access to supportive services that will promote children’s healthy development and future success.

Purpose of Role:

As a Payment Assistant, you will perform a wide variety of clerical and administrative duties to support program and fiscal operations.

Who We’re Looking For:

We’re looking for someone who:

• Demonstrates excellent written and verbal communication skills, effectively relating to providers, parents, and staff from diverse cultures and backgrounds, both in person, via telephone, and online.
• Exhibits strong interpersonal abilities, prioritizing workload to meet deadlines and initiating prompt, professional responses to staff, families, and providers.
• Maintains mindfulness in interactions with individuals of varying educational and socioeconomic backgrounds, consistently following procedures and guidelines.
• Is capable of working both independently and as part of a team to implement overall program policies.
• Is proficient in using office equipment such as copiers, printers, and scanners.

Summary of Responsibilities:

1. Maintains, collects, and distributes departmental data reports according to established policies and procedures.
2. Reviews forms and documents for thoroughness and completion according to established policies and procedures.
3. Responsible for preparing, verifying, scanning documents in electronic document management system according to established policies and procedures.
4. Attends to and provides excellent customer service for incoming and outgoing calls, emails, or walk-ins.
5. Performs basic payment calculations according to established policies and procedures in order to communicate a breakdown of a reimbursement to child care providers participating in our program.
6. Researches and examines forms and other documentation, providing results to the appropriate person.
7. Maintains inventory of supplies and placing order for the department as needed.
8. Maintains logs and reports for statistical purposes and distributes periodically to Manager and Supervisor.
9. Assists Supervisor by coordinating, implementing, and completing special projects.
10. Maintains filing system according to established policies and procedures.
11. Responsible for mail processing.
12. Performs software testing for specific area of expertise of database.
13. Creates notices in a digital format, downloads and/or uploads these to send them via secure email according to established policies and procedures.
14. Performs downloading of digital documents and reports. Separates, coordinates, distributes, log, monitor, review and document the digital downloaded files to complete payment processes following established policies and procedures.
15. Creates worksheets to monitor and distribute the attendance records received, according to established policies and procedures.
16. Participate in on-site and off-site learning opportunities such as workshops, conferences, staff meetings, and trainings.

Position Requirements:

• Education, training, and/or experience that demonstrate possession of the knowledge, skills and abilities listed.
• 1 year preferred or completion of an office clerical program in college or vocational school.
• Spanish/bilingual preferred.
• Proficient operating word processing related equipment and using software programs, such as Microsoft Office, Windows, MS Word and Excel to create a variety of forms and documents.

Work Schedule: Full-time, 40 hours per week, Monday- Friday 8:30am-5:00pm. Office/Remote (hybrid) options available after training has been completed.

Benefits:

• Medical | Dental | Vision - 80% paid by employer in first year (100% paid by employer after year one)
• Trainings and Staff Development
• Flexible Spending Account
• Lifestyle Spending Account
• Legal Service Plans Available
• Paid holidays, Sick Pay, and Vacation Time
• Up to 5 days’ vacation after 3 years, and up to 15 days after 10 years of employment
• Long - term disability
• Group and Voluntary Life insurance plan
• Annual Employer contribution plan and Employee 401(k) contribution
• Employee Assistance Program