Payment Collection Agent

Role Summary:

The incumbent is responsible for managing the collection of client dues and client follow-up.

Main Duties

• Collect client payments

• Reconcile daily cash receipt after end of day

• Deliver needed documents (statement of accounts, credit notes, invoices, delivery notes) to clients and submit signed copies to Collection Coordinator

• Report counter readings to Account Manager or Collection Coordinator

• Assist customers with any issues regarding their accounts and coordinate with corresponding Account Manager

• Report client issues to Collection Coordinator or Account Manager when needed

• Report customer claims to Collection Coordinator or Account Manager, or place a direct complaint task when appropriate

• Respond to ad-hoc requests in a timely manner

Qualifications:

• Lebanese or Technical Baccalaureate (BT)

• Fluent in spoken and written Arabic, with basic foreign language knowledge

Technical knowledge, skills & abilities required:

• Familiar with functionality of PDAs

Soft skills required:

• Honest and trust-worthy

• Attentive

• Good customer service skills

• Flexible and able to work to tight deadline.