Payment Operations Risk & Controls Senior Specialist - Incident Management

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

We’re looking for PayOps Risk & Controls Senior Specialists to join our growing team in Tallinn.

Your mission is to ensure that Wise handles incidents well. You will oversee the incident management process, identify opportunities and drive improvement projects to ensure timely detection and resolution of incidents as well as high quality of response. You will ensure that incident root causes are addressed and identified issues are escalated. Your focus will be on risk mitigation initiatives across different Payment Operations teams and you’re expected to drive projects that impact the whole organisation.

Here’s how you’ll add value to the team:

• Ensuring efficient operational response to incidents.
• Maintaining incident management framework.
• Working with product, operational and engineering teams to identify incident root causes and find impactful solutions.
• Identifying opportunities to improve incident detection and resolution and actioning those.
• Driving risk awareness across Payment Operations and ensuring alignment across the whole organisation;
• Cooperation with various other teams in Wise, including Risk, Compliance, Finance;
• Driving risk mitigation projects and ensuring their timely completion;
• Performing monitoring routines over various topics, reporting the results;

• You have broad experience working on incident topic (managing incidents, establishing frameworks, streamlining processes, tracking metrics)
• You’re data-driven, able to prioritise the value add, measure the impact and have a proven track record of moving metrics and reaching your KPI goals.
• You’re comfortable with performing regular and routine daily tasks. You have a keen eye for detail and are resilient when facing difficult tasks.
• You have experience as a project manager and are able to drive larger projects.
• You take responsibility for your domain and take initiative.
• You’re a great communicator with excellent written and verbal English skills. You’ll quickly pick up on how best to communicate effectively across different audiences, and when either giving or receiving feedback.
• You can explain problems clearly and include others in the team to discuss solutions. You’re able to persuade others and you aren’t afraid to challenge something when you need to.
• You have experience in working across different teams, from operational, product development to external partners, and you're comfortable taking responsibility in challenging situations.
• Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learn.

If you're interested in the position, please apply the latest 18th of April by submitting your CV in English.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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