Payment Processing Analyst 1

Position Summary

The Payment Processing Analyst 1 representative is responsible for processing payments for electric and gas services, which impact customer’s/member’s utility accounts, including payments for constructions and other sources.

Responsibilities

Primary Position Responsibilities 

• Process multiple and various electronic payment files from different banking sources


• Process payments received through the mail and update customer accounts the same day received


• Process bank deposits through Remit Plus for mail-in payments, as needed


• Balance payment activity logs


• Approve/process chargebacks/payment reversals and duplicate check payments, as needed


• Review credit balances on accounts following payment updates


• Review and research misapplied payments, including rejected files and make necessary adjustments


• Work closely with Accounting and Treasury teams for reconciling purposes


• Perform NISC upgrade testing in Service, Financials, as needed


• Correspond with member/customer, as needed


• Understand/explain Capital Credits, as needed


• Update and maintain documented daily checklists and job procedures


• Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.


• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities 

• Assist with processing pre-note and bank draft files, including recurring credit cards.


• Assist with processing deposit/membership charges


• Assist with Deposit Refund routine


• Assist with setting up Invoice Group for invoice billing


• Assist with assessing Late Payment fees to billing cycles


• Assist with running DQ1 Notices


• Attend approved professional training conferences, seminars, and workshops


• Attend various advisory committee meetings to assist Utility Revenue Specialist Supervisor, as needed.


• Cross-train on different aspects/duties with the Billing Department.


• Continued knowledge of utilities industry


• Attends safety meetings involving safe office procedures.


• Performs other duties and activities as directed.

Position Requirements 

Education, Experience, and Certifications Required

• High School Diploma or G.E.D equivalency.


• Minimum 1 - 2 years utility billing, accounts receivable or equivalent work experience

Skills and Abilities Required 

• Must have strong organizational skills and be able to support multiple tasks.


• Must be able to work independently and be a self-starter.


• Must have flexible schedule and be available to rotate work on weekends/holidays, as needed


• Must have strong communication skills, both written and verbal


• Must possess personal computer skills and be proficient with Microsoft Suite of products and CIS software


• Knowledge of basic mathematics


• Must have typing skills of a minimum of 45 WPM


• Ability to work independently, with minimum supervision, and in a team environment


• Ability to work under strict deadlines and have strong problem-solving and analytical skills

Physical Requirements 

• Operates office equipment such as a computer, telephone, fax machine, copier, etc.


• Indoor, office environment.


• Ability to lift a minimum of 25 pounds.


• Ability to drive occasionally as needed.


• Ability to sit for long periods of time.


• Requires frequent sitting, standing, walking, bending, and reaching.

Other Requirements

• Must have and maintain a valid Texas driver's license