Payment Processing Coordinator (Finance)

Who We Are

SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members’ work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work. ​

What You’ll Do

 (This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)

• Receives payments for member fees
• Balances and closes payment batches
• Enters and maintains member payment information into accounting system
• Ensures payment received from member is correct and is owed by the member
• Member interaction via phone, and email
• Cash and check handling
• Follows all required processes for accepting credit card and check payments
• Answers all member payment and earnings inquiries in a professional manner
• Uses appropriate chain-of-command for member inquiries when necessary
• Coordinate with pension plans to resolve member earning disputes
• Performs other duties as assigned

What You’ll Need

We want to make sure you’re successful. To be considered, you must have:

(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)

• Demonstrate effective skills in the use of PC applications
• Ability to work independently and as part of a team
• Ability to adapt to a fast-paced environment
• Ability to be flexible
• Must be able to communicate effectively in English; in both verbal and written form
• Must be detail oriented to maintain a high level of accuracy
• Able to organize, prioritize and coordinate multiple tasks under daily deadlines
• Able to work under pressure
• Capable of taking direction from more than one supervisor
• Superlative interpersonal skills: Excellent phone manners. High degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally
• Have an understanding and awareness of worker rights impacting SAG-AFTRA members
• Hold yourself and others accountable for a high level of performance and integrity
• Must be able to work in a challenging environment where constructive feedback from others is encouraged
• Must maintain regular and acceptable attendance at such level as is determined by SAG-AFTRA’s attendance policy
• Must be available and willing to work extended hours per day or per week, including weekends, as SAG-AFTRA determines is necessary to meet its business needs

MINIMUM QUALIFICATIONS:

Education and/or Experience:

• High School diploma or equivalent
• 2 years' cashiering experience
• 2 years' data entry experience

 Certificates, licenses, and/or registrations:

• N/A

TESTING REQUIREMENTS:

• Basic skills- math, spelling, grammar and filing – passing score: 76%
• Word and Excel tests (basic and intermediate) – passing score: 76%
• 10-Key test (by touch)
• Typing test 35 WPM

 What You’ll Get

We are a great place to work because we offer:

• The hourly rate for this position is $26.39 per hour along with excellent employee benefits and perks such as a 35-hour work week.
• Colleagues that are passionate about what we do and how they contribute to our mission
• Balance between work and home life responsibilities
• Affordable and comprehensive medical and dental plans
• Generous pension plan 
• Employee discounts and perks

Notice to Applicants:

• It is SAG-AFTRA’s policy to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, union status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 
• SAG-AFTRA will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements.
• To be eligible for employment with SAG-AFTRA, applicants must have current authorization to work for any employer within the U.S. We cannot offer sponsorship for an employment visa or assume responsibility for an existing one at this time.
• Employees are required to work in the state/location indicated on the job posting and relocation assistance is not provided. SAG-AFTRA operates on a 35-hour workweek schedule.
• As part of the selection process, external candidates may be required to attend an in-person interview.
• A voluntary hybrid work schedule may be authorized for some positions. This schedule requires a minimum of two to four days per week of in-office attendance.  SAG-AFTRA reserves the right to change in-office requirements at any time based on business needs.
• If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to[email protected].