Payment Services Representative - Full-Time- Louisville, KY

Summary

Reporting to the Payment Services Manager, this full-time, non-exempt hourly role provides service to members and operational support to Credit Union staff for processes related to ACH activity, share draft, mobile deposit, member payroll, and official checks.

Essential Functions & Responsibilities 

1. Posts and balances daily ACH, share draft, and payroll files. Reviews and processes exceptions, performs transaction monitoring and verification, and reconciles daily processing worksheets to ensure accuracy and compliance.

2. Processes member changes for payroll deductions, allocations, and direct deposits. 

3. Balances checks scanned at the branches to correspondent account.

4. Responsible for researching and resolving all incoming and outgoing cash letter adjustments. Maintains and updates member records as needed. 

5. Reviews mobile deposit checks daily determining if the deposit should be approved, rejected, or placed on extended hold. Works rejected mobile deposits.

6. Conducts daily transaction monitoring and verification activities for ACH, share draft, mobile deposit, and other payment transactions to identify exceptions, potential fraud, and unusual account activity. Researches and resolves discrepancies and escalates concerns in accordance with Credit Union policies and procedures.

7. Researches and resolves problems or questions for members, clearing house, or correspondents. 

8. Responsible for official check daily balancing, monthly reconciling, tracking, stop payment processing, and ordering of check stock.

9. Maintains, updates and posts monthly reimbursement groups. 

10. Performs reconciliation duties for a variety of general ledger accounts as assigned and prepares, maintains, and distributes operational and balancing reports using Excel.

11. Under supervision, engages in problem resolution by clarifying the member's and/or employee's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; researching and proposing a solution when management assistance is required to solve a problem; expediting correction or adjustment; following up to ensure resolution; and keeping management informed of problems. 

12. Serve as a backup to other positions within the Finance Department.

13. Assist with projects by providing support to management as needed.

 Qualifications and Certifications

• High school diploma or equivalent.

• 1-3 years related or similar experience required. 

• General PC and computer keyboarding abilities.

• Customer service and communication skills.