Payment Services Specialist

Description

The mission of Oklahoma Central Credit Union is to make a difference in the lives of our employees, our members, and the communities we serve. We know we must make a difference in the lives of our employees for them to make a difference for our members and communities.

Your role:

In your role as Payment Services Specialist, you will be part of a team that facilitates transactions processed via our electronic options: ACH, wires, remote deposit. You will provide quality member service in the payment services area while cross-training and backing-up other areas in the department.

In this role you will:

• Review and work mobile deposit, ACH, deposit adjustments, Skip-a-Pay, Electronic BillPay Processing, Deposit Return Items, Share Drafts, Plastic Card Transaction Handling, and Wires. Monitor alerts for deposit exceptions.
• Assist front-line support staff with inquiries to assist members.
• Review and maintain the process for: Loan Payment set up, monitoring the Overdraft Program daily and exercises awareness with regard to possible suspicious activity, money laundering, or fraudulent behavior.
• Work all garnishments and levies as required.
• Deliver quality member service, giving valid and accurate information to staff and members.
• Maintain all files and records for easy access and retrieval.
• Crosstrain within the Payment Services team upon manager request, ensuring quality controls are met and to cover in the absence of team staff.
• Comply with the requirements of all Credit Union policies and procedures including but not limited to the Bank Secrecy Act, Anti-Money Laundering regulations as they relate to the position.
• Comply with all security guidelines related to physical and information security.

Some of the many reasons to join our team include:

• Competitive pay - Cha-ching!
• Work-life balance - Your family, hobbies, and life outside of work are important to us!
• 401 (k) retirement plan - You contribute to our future, so we contribute to yours!
• Best-in-class healthcare coverage - Helping you stay healthy!
• Generous PTO and federal holidays - We prioritize what matters!
• Community Service - We believe in giving back to the community and you'll receive up to 40 hours of paid volunteer time off!

Requirements

Who we're looking for:

You are a self-starter with a can-do attitude. You are no stranger to a fast-paced environment and tight deadlines, and you are relentless in ensuring that work is completed through effective organization and task management.

You'll need to have:

• High school diploma, GED or higher
• Accredited ACH Professional certification (AAP) or willing to obtain the certification within the first 12 months of employment.
• One or more years of experience within banking

Oklahoma Central Credit Union is proud to be an Equal Opportunity Employer and Drug Free Workplace!