Payments Service Coordinator

Description

The Payments Services Coordinator will be accountable for assisting both internal and external customers with payment research, ACH support, payment disputes, account maintenance and payment returns. This person will also be responsible for processing incoming and outgoing, domestic, and foreign wire transfers in an efficient and accurate manner. Process card orders and card maintenance as needed. Complete all tasks within the designated service level agreements.

OBJECTIVES OF THIS ROLE:

• Serve customers by managing documents, information, and financial transactions successfully and in an organized, efficient, and secure manner.
• Handle and process wire transfers following the Bank’s policies and procedures to minimize losses to the bank and customers.
• Perform data entry and maintenance changes.

RESPONSIBILITIES:

• Intake and process wire transfers, including verifying customer was properly identified via the policy and procedures in place, verifying sufficient funds and getting proper authorization.
• Process card orders and card maintenance as needed.
• Review and maintain Wire Pin agreements.
• Monitor daily balances for the correspondent banks, wiring funds to appropriate banks for daily settlement of F&M; keep supervisor informed of liquidity position throughout the day.
• Balance Cashier Check account and wire funds accordingly.
• Support customers and employees in payment research and troubleshooting.
• Assist with payment disputes and processes.
• Balance and reconcile various Bank ledger and checking accounts.
• Process ACH return items daily.
• Perform other such duties as assigned.  
• Provide exceptional service to internal and external customers aligned with service level agreement and key performance indicators.
• Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.

Requirements

 Education and/or Experience:

• High school diploma or equivalent; minimum of 2 years banking experience and prior knowledge of payment operations (ACH & Wires) preferred; and/or equivalent combination of education and experience.
• Basic math and computer skills
• Excellent communication, customer service, and time-management skills
• Strong dedication to accuracy and efficiency 

ADDITIONAL REQUIREMENTS:

Certificates and Licenses

• Valid Driver’s License 

COMPLIANCE:

• As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.

NON-EXEMPT/HOURLY COMPETENCIES:

• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.