Payments-Digital & Design-Senior Product Associate

Client Administration encompasses the setup, maintenance, and governance of a client’s product and account onboarding. User Administration includes defining and assigning user permissions that determine what actions each user can perform, managing account-level access and configuring limits and controls that enforce segregation of duties.

The domain sits at the intersection of security and client experience. A well-designed administration experience empowers clients to confidently set up and govern their organization's activity while minimizing friction, reducing risk exposure, and ensuring adherence to policies and controls.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


• Considers and plans for upstream and downstream implications of new product features on the overall product experience


• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


• Writes the requirements, epics, and user stories to support product development 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area


• Proficient knowledge of the product development life cycle


• Experience in product life cycle activities including discovery and requirements definition


• Developing knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

• Experience in developing product strategy and vision that delivers value to customers


• Self-starter; you are motivated by figuring out what needs to be done—and then doing it