Payroll Specialist ll

Customer Service Representative | PayrollSummary:

CRG is partnered with a global, employee-focused organization in Charlotte, NC that is seeking a Customer Service Representative to join their team!

In this role you will be responsible for assisting employees with payroll-related issues / questions via inbound and outbound calls. You will also work in a team setting to complete tasks and communicate with managers to resolve issues.

This position requires candidates to be comfortable in a fast-paced environment and have effective communication skills. Looking for the opportunity to work for an ever expanding company? Then this is just the role for you!

Opportunity:

Contract-to-HireLocation:

Charlotte, NC (HYBRID - 2 days/week remote)Pay:

$17.00/hourSchedule:

Monday - Friday 8am - 5pm

Responsibilities:

Answer incoming calls according to established procedures and performance standards.Create work orders and capture structured data for each issue to provide audit trails and statistical analysis.Understand and follow documented departmental processes and established payroll guidelines.Address questions and issues presented by the field managers and escalate information to others as needed.Utilize internal systems and applications to adequately support the workload.Process and respond to emails according to standard procedures.Process off-cycle checks according to standard procedures.Qualifications:

1-2 years of Call Center experience

requiredPayroll processing knowledge

preferredSAP experience

preferredBachelor's degree

preferredEffective oral and written communication skillsComfortable working in a fast-paced environmentBenefits :

All W2 Employees who work an average of 30+ hours per week at CRG are offered the following benefits options!Medical, Vision, Dental, Life Insurance, and Long- & Short-Term Disability insurance is offered after 90 days of employment with CRG!We also offer a Flexible Spending Account (FSA) along with a Health Savings Account (HSA) with our medical plan. CRG matches the first $500 of the HSA contributions.CRG offers a 401K plan, with open enrollment quarterly (January, April, July, and October) after working at CRG for 90 days.CRG matches 100% of the first 3% of employee contributions to the 401K plan, plus 50% for the next 2% of contributions!Category Code: JN005
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