Payroll Systems Support Analyst -Technical

The Systems Support Analyst position is responsible for supporting centralized payroll functions for employees, vendors, and internal and external customers across the organization. This team has oversight for all system aspects of Payroll Services like managing the system jobs that produce payroll calculations on multiple, simultaneous pay cycles.  This position is responsible for loading internal and external files, full data reconciliation and providing reports.  Pay Systems generates all accounting files for balancing and distribution to various business partners.  This position is also responsible for identifying system issues, partnering with Technology to resolve and testing solutions. This position provides additional support for system issues, system upgrades, and regression testing.

JOB REQUIREMENTS: 

Job Experience and Education

• Bachelor’s degree preferred in Accounting, Business, Information Systems or related field
• Minimum 3-5 years work experience in payroll, technology, Oracle HCM, Payroll, Time and Labor strongly desired
• Minimum 2-3 years Peoplesoft/Oracle HCM strongly desired
• Understanding of Cloud computing strongly desired
• Experience with applying Labor laws, including the Fair Labor Standards Act desired
• Experience analyzing complex scenarios and balancing multiple tasks.

Knowledge, Skills and Abilities 

• Knowledge of payroll, HR systems, and timekeeping – as well as vendor systems and interfaces 
• Ability to handle multiple tasks, processes and projects timely and accurately 
• Proficiency required in desktop applications including Microsoft Office and TEAMS
• Cross-functional collaboration with business partners for process improvements and efficiencies
• Must possess excellent customer service skills along with the ability to anticipate problems or concerns, and demonstrate a strong track record of effectively resolving complex problems and responding in a timely manner
• Must be analytical, detail oriented, process driven, and comfortable with a highly structured team environment

Behavioral Attributes

• Models Our Values of Superior Performance, Act with Integrity and Intentional Inclusion.
• Ethical Behavior: Is widely trusted; deals fairly and ethically with everyone; presents facts in an honest and direct manner; maintains strict confidentiality of sensitive information. 
• Innovation: Looks for ways to improve workplace effectiveness; solicits the creative ideas of others; efficiently works within budget and time constraints; exhibits willingness to work out of comfort zone. 
• Diversity: Values differences in people; understands different perspectives and frames of reference; recognizes the link between diversity and organizational success and supports an inclusive workplace.
• Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; maintains effective relationships across organizations.    
• Teamwork: Communicates openly and values honesty; listens to others; works with others toward common goals.  Willing to work weekends and after hours as needed.

MAJOR JOB RESPONSIBILITIES:   

• Partner with other teams within Payroll, HR Service Center, and other organizations across the system in order to achieve time sensitive deadlines

• Support the production process to ensure the accurate and timely processing of all payroll functions and team reports 
• Operate in compliance with federal, state, and company guidelines
• Participate, as part of a team, in job rotation/rotating roles 
• Provide full process and system support
• Utilize effective communications and networking to maintain a team environment 
• Perform other payroll related duties as assigned