Pbx Operator

Summary:

Uses private branch exchange (PBX) switchboard to connect interoffice and house calls. 

Essential Duties and Responsibilities: Include the following. Other duties may be assigned. 

• Answers, screens, and routes outside calls. 
• Supplies information to callers and records messages. 
• Operates a paging system to relay in-house announcements or call individuals to phone.  

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the company. 

Competencies:  

To perform the job successfully, an individual should demonstrate the following competencies: 

Customer Service - Responds promptly to customer needs. 

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; is able to read and interpret written information. 

Diversity - Shows respect and sensitivity for cultural differences. 

Ethics - Treats people with respect. 

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. 

Attendance/Punctuality - Is consistently at work and on time. 

Dependability - Follows instructions, responds to management direction, and takes responsibility for own actions. Completes tasks on time or notifies the appropriate person with an alternate plan. 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Requirements:

• High School Diploma or GED equivalency 
• Must be 18 years of age or older 
• The noise level in the work environment is usually quiet 

Physical Demands:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. 

Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Employees working at the Casino or Bowling Center may be exposed to second-hand smoke.