PBX Operator

About the Steadman Clinic

Join The Steadman Clinic Team and embark on a rewarding career where you’ll play a crucial role in delivering exceptional patient experiences for professional athletes and community members alike. At our Traer Creek Plaza Medical Office in Avon, you’ll play an essential role directly supporting patient experiences. As part of The Steadman Clinic Team, you’ll be immersed in a culture of excellence that values efficiency, attention to detail, and exceptional communication. You'll also be surrounded by the stunning mountain communities that are home to our clinics, allowing you to enjoy a unique lifestyle that balances professional growth with outdoor adventure and the rewarding experience of making a positive difference in people's lives. If you thrive in a fast-paced, collaborative environment, apply today to become a vital part of our dynamic team at our Traer Creek Medical Office.

POSITION DETAILS

Job Title: PBX Operator

Status: This is a full-time, year-round, benefits eligible position.

Classification: Non-Exempt - Hourly

Schedule: M-F

Location: This is an in-office position, primarily based at our Avon location.

Pay Range: Starts at $20.00 - $22.00/hr. Offers will increase from this base rate based on health care or applicable customer service experience

This is an entry-level position that's perfect for getting your foot in the door! This is a great opportunity to build valuable experience while growing within a company that encourages internal advancement. If you're organized, customer-focused, and ready to take the first step in your professional journey, we’d love to hear from you!

POSITION OVERVIEW

The PBX Operator responds to incoming calls in a timely manner and directs callers to appropriate destination providing a smooth, clear and professionally courteous communication process. We are looking for someone ready to kick off a career in healthcare, helping our teams to provide excellent patient care. The ideal candidate will be responsible for handling incoming and outgoing calls, providing excellent customer service, and ensuring efficient communication within the organization.

CORE RESPONSIBILITIES:

• Operates the PBX system to manage incoming calls and respond to multiple telephone lines.
• Greet callers in a friendly and professional manner.
• Obtains necessary information and direct calls to the appropriate departments / extensions.
• Take and relay messages accurately and promptly. Assist with inquiries and provide information as appropriate.
• Monitors all alarms located in PBX and notifies appropriate personnel as required.
• Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
• Assists with maintaining cleanliness, safety and security of the PBX area.
• Demonstrates knowledge and understanding of patient privacy rights.
• Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form which may jeopardize the privacy of patients.

Perform other related duties as assigned

Please note, the responsibilities and scope outlined in this document are not exhaustive and may evolve based on the business's needs. This job description serves as a general overview of key duties and responsibilities but is not intended to be a comprehensive list of all tasks required for the position. Duties may change at any time, with or without notice, and at the sole discretion of The Steadman Clinic.

MINIMUM QUALIFICATIONS

• High school diploma, GED or equivalent; additional training in telecommunications is a plus.
• Proficient in using telephone systems and related technology.
• Excellent verbal communication and interpersonal skills.
• Customer service-oriented with a positive attitude.
• Ability to fluently speak and understand English.
• Ability to perform calmly, competently and quickly in emergency situations.
• Ability to multitask and work in a fast-paced environment.
• Previous PBX experience and medical terminology preferred.

EMPLOYEE BENEFITS

We support our employees and their families with a robust, comprehensive benefits package to ensure life in the mountains doesn’t come with compromise. Come work with us to enhance your career and thrive in our mountain communities. Benefits eligible employees receive the following:

• Health, Dental and Vision Insurance with generous premium subsidies for you and your family.
• 401(k) Retirement with a Safe Harbor contribution amount equal to 4% of eligible compensation and discretionary profit-sharing contribution.
• Time Off Benefits: Staff receive 7 paid holidays annually. Employees can also earn up to 155 hours of PTO within their first year. In addition, employees accrue sick time of 1 hour per 30 hours worked, up to 48 hours / year.
• $1000 Wellness Bonus to encourage adopting and maintaining wellness and an active lifestyle.
• Tuition & Education Reimbursement to support continuing education and career advancement.
• Employee Assistance Program with confidential support from licensed professionals.
• Leave Benefits: The Steadman Clinic covers the cost of paid family medical leave in Colorado, basic life and AD&D, short- and long-term disability.

HOW TO APPLY: Applications will be reviewed on a rolling basis and will be accepted until the position is filled. To apply, please submit your online application via the "Apply" link.

We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.