PBX Operator I - TMC (FT)

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Job Description

Minimum Qualifications

Education: (None)

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• One (1) year customer service experience
• Ability to operate telephone switchboard; basic computer skills required
• Strong interpersonal skills and ability to communicate effectively with the public, physicians, ancillary departments and other staff members
• Strong customer service skills and ability to multi-task while working in a complex and stressful environment

Principal Accountabilities

• Operates telephone switchboard, answering all incoming and in-house calls in a quick and professional manner; assist patients with information and directions to specific areas in the hospital.
• Responds quickly and effectively to all emergency codes using proper hospital procedures.
• Utilizes paging system and overhead paging to issue fire alarms, disaster alerts, STAT calls and page MET’s and physicians. Make announcements as requested over the hospital intercom.
• Communicates patient needs to appropriate personnel, following proper reporting procedures in compliance with HIPPA laws, documenting all patient concerns/complaints and ensuring adequate follow-up.
• Monitors Phone-O-Matic systems; ensures availability of TDD telephone and amplified receivers, arranging for delivery and maintaining logs; replaces non working phones and lists on repair log.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.