PC Break/Fix Technician Remote - Join a Market Leader

JOB TITLE: PC Break/Fix Technician Remote
JOB LOCATION: Houston Area
WAGE RANGE*:$20-23/hr
JOB NUMBER: 24-00596

REQUIRED EXPERIENCE:

• 2-4 years of solid desktop support experience
• 1-3 years of computer refresh and deployment experience

JOB DESCRIPTION
Job Summary: Our client has an exciting opportunity available as a Field Technician in our Modern Workplace Services Group. This is a full-time, remote position that requires daily travel from the employee's home location to the various customer locations within the region. The coverage area is approximately 2 hours from home and must have reliable transportation. The Field Technician can expect repair tickets to be assigned daily through a mobile application. The Field Technician will then schedule service with the end user and travel to the site to resolve the hardware issue. Work hours are Monday through Friday, 8:00 a.m. – 5:00 p.m. local time.
Responsibilities:

• Resolve hardware issues for Dell desktops, laptops, and tablets within the required service level
• Document assigned tickets with appropriate troubleshooting steps taken and resolution details
• Order and return defective PC parts to OEM as needed to meet required SLAs
• Maintain inventory and provide monthly updates for SHI sparing
• Assist with PC Deployment projects as needed, which includes
  • Unboxing PC's
  • Apply image and updates to new equipment and/or
  • Install software and other applications as needed
  • Deploy desktop, laptop, or tablet to end user
  • Complete data transfer from old PC to new PC
• Assist with end of life activities such as wiping, boxing/palletizing, and shrink wrappings desktops, laptops, and tablets for freight shipment

Required Skills:

• 2-4 years of solid desktop support experience
• 1-3 years of computer refresh and deployment experience
• Ability to troubleshoot and resolve PC hardware issues
• Ability to work independently in the field and in a team without constant supervision
• Must be organized and have the ability to multi-task
• Experience installing, configuring, and supporting Windows OS
• Must be capable of following and executing set processes and procedures
• Must have excellent customer service skills
• Must have excellent time management skills

Education/Certifications:

• High School graduate
• A+ Certification

Preferred Skills:

• Knowledge of various OEM part ordering processes
• Knowledge of Dell, Fujitsu, and Client platforms

Additional Info:

• This position offers mileage reimbursement at the Federal rate
• This position reports to the Program Director

Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.