PC Support Tech

Job Description

Insight Global is looking for an IT Help Desk individual to report out of our corporate headquarters in Louisville, KY. This individual will work directly in BMC Track-it as a ticketing system to ensure we are able to provide our internal employees with quality IT service that ensures resolutions in a timely manner. Primary responsibilities include watching the que, making assessments based on priority, troubleshooting incidents, resolving problems, and implementing preventive measures. Other responsibilities will include performing password re-sets and changes in Active Directory, navigating Microsoft Excel for documentation, and communicating with all levels of leadership within the company. It is important that this individual possesses the ability to collaborate in a team-environment as they will be working on a team of 4 other support technicians. The ideal candidate will be organized, detail-oriented, have exceptional punctuality skills, and willing to collaborate with others. They will also have great communication skills and be self-sufficient. There is immense room for growth and opportunity as this role is open due to a recent promotion of the previous contractor.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

· 2+ years of professional experience working in a Help Desk role OR Bachelors degree in computer science, Information Technologies, or related field

· Advanced proficiency in Microsoft Excel

· Professional experience working within Active Directory

Professional experience with ticketing systems (BMC Track- It is the specific system MSD uses) · Experience with IBM Maas 360 Plus (the mobile device management tool)

· Comp TA+ Certification

· Experience communicating with Corporate Executives and all levels of leadership

· Experience working within a Cisco Shop

Experience with Land Sweeper (a tool that scans a company's network) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].