People & Culture Director - Intercontinental San Antonio Riverwalk

About InterContinental San Antonio Riverwalk
Perfectly positioned on the San Antonio River Walk between the heart of downtown and The Pearl District, InterContinental San Antonio Riverwalk offers a luxury stay with effortless access to the city's celebrated restaurants, cultural attractions, and vibrant neighborhoods. Discover thoughtfully designed 390 rooms , exceptional dining, and elevated hospitality in one of San Antonio's most connected luxury destinations.

Role Purpose

As  People & Culture Director, you’ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues.  

Key Accountabilities

People 

• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey. 
• Educate and train managers on HR disciplines to foster productivity and enhance performance 
• Welcome and conduct new team member orientation. 
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees. 
• Ensure hiring standards and applicable laws and regulations are followed.
• Build great relations with outside contacts. 

Financial 

• Help create and work within the HR budget.   
• Monitor staffing and labour standards to manage costs. 
• Mitigate financial risks associated with employee relations issues.  
• Identify and analyse local compensation and benefits practices to ensure financial competitiveness. 

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience. 
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction. 
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. 

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.  
• Ensure compliance with relevant employment laws and hotel or company policies and procedures. 
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. 
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues. 
• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.  
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

Accountabilities

This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team. 

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent   
• 4 years’ of related experience in HR  
• Some supervisory experience also preferred  
• Professional HR designation preferred
• Ability to maintain confidentiality to the extent possible in all HR related matters  
• Must speak local language(s)  
• Other languages preferred 

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

Salary Range: $120,000-130,000 USD