People Operations Generalist

The People Operations Generalist is a highly detail-oriented administrative professional who plays a vital role in driving operational excellence through the People Operations department. This individual will contribute meaningfully to a wide range of responsibilities - from benefits and recruiting coordination to project documentation and cross-functional collaboration - ensuring smooth execution and impactful outcomes.

The ideal candidate is a proactive problem-solver with strong financial acumen, technological aptitude, and a passion for organizational effectiveness. This full-time position reports to the Director of Talent Development & Employee Experience and is salaried, exempt and works from the Kansas City, MO office. This role has the flexibility to work remotely one day per week following a successful onboarding period.

Key Responsibilities

• Benefits Administration: Function as the primary contact for all employee benefits questions, manage weekly benefits reports, and reconcile monthly invoices. Additionally, assist with open enrollment, annual reports, leave of absence requests, and strategic alignment.
• Talent Acquisition: Promote open roles through targeted advertising, monitor analytics to assess campaign effectiveness, and conduct initial phone screenings. Additionally, coordinate interview scheduling with hiring teams and maintain the applicant tracking system (ATS) to ensure accurate candidate records.  Assist with onboarding logistics and training.
•  Administrative Duties: Collaborates with cross-functional stakeholders to manage assigned project and operational tasks, ensuring organizational efficiency and compliance with recordkeeping standards. Requires strong financial acumen and exceptional attention to detail.
• Employee Engagement: Design and distribute internal surveys to collect feedback and provide actionable insights. Assist in planning and executing employee events that foster a positive workplace culture.
• Project Management Support: Perform key data entry tasks and function as a first-line tester for new internal systems and tools. Provide support with content creation for presentations and training materials, while also assisting with project documentation, tracking, and reporting for the Center of Excellence.
• Employee Records Management: Ensure job descriptions are consistently updated and aligned with organizational templates. Maintain accurate and confidential personnel files in both electronic and paper formats.
• Office Operations: Provide back-up assistance to the Business Partner including:
• Process the department’s invoicing and track budget items.
• Assist with conference room set up, light clean up on 1st and 3rd floors, and order supplies.

Requirements

• Education & Experience: A bachelor’s degree or equivalent and at least 2 years of related experience. An equivalent combination of education and experience will be considered. PHR certification preferred.
• Technical Aptitude: Comfortable with technology and aptitude to learn new databases quickly and navigate between multiple applications easily. Must be familiar with MS Word, Excel, PowerPoint, and Outlook.
• Operational Agility: Ability to operate in a highly collaborative environment, while working independently and being self-motivated. Commitment to confidentiality, discretion, and high standards to effectively oversee sensitive personnel and organizational information.
• Expertise: Ability to read, analyze, interpret and follow a variety of instructions and procedures; operate within current industry best practices.
• Relationships: Ability to build professional relationships with internal and external stakeholders and successfully communicate verbally and in writing.
• Financial Acumen: Strong experience with financial tasks, including invoicing, expense reports, and financial data management.

Physical Requirements  

• Office & Computer Work: Ability to work regularly at a computer terminal in a fast-paced environment with frequent interruptions.
• Noise & Communication: Able to work in an office with moderate noise levels. Ability to communicate and interpret detailed information effectively.

This job description is a summary of the employment-at-will relationship and not a contract. Not every responsibility is outlined, changes should be anticipated, and other duties will be assigned as necessary.