People Operations Manager | Brooklyn, NY · $100,000$130,000 - 2649

People Operations Manager
Growing Healthcare Company | Full-Time | $100,000 - $130,000

About the Role

A fast-growing healthcare company is looking for a Department Manager / People Manager to lead its team of patient service representatives. This is a leadership role for someone savvy and dynamic who knows how to get the best out of people. You will own the day-to-day performance of the department, make sure every patient gets a great experience, and help build the team as the company continues to grow. Healthcare experience is not required. If you have led people and you are great with them, we want to talk to you.

Responsibilities

Team Leadership

• Manage, coach, and motivate a team of patient service reps


• Set clear expectations, track performance, and hold the team accountable


• Help recruit, onboard, and train new team members as the department grows


• Build a positive, high-energy culture where people want to stay and do great work

Patient Experience

• Make sure patient calls, questions, and issues are handled quickly and professionally


• Step in on escalated or sensitive situations and resolve them with care


• Keep service standards high and consistent across the team

Operations & Growth

• Take full ownership of the department, spotting problems and solving them on your own


• Improve workflows, scripts, and processes so the team runs smoother as volume grows


• Report on team performance and key metrics to leadership


• Grow with the company into a broader operations leadership role over time

What We Are Looking For

• Solid professional work experience, ideally including leading or managing people


• Excellent people skills: a natural communicator who builds trust fast


• Savvy, dynamic, and comfortable in a fast-moving, growing environment


• Organized, accountable, and solutions-oriented


• Healthcare experience is a plus but not required

Compensation

$100,000 - $130,000, based on experience.

Ready to lead?
Send your resume to [email protected].