People Operations Support Specialist

POSITION TITLE: People Operations Support Specialist
DEPARTMENT:   People Operations
NATURE OF POSITION The People Operations Support Specialist plays a vital role in ensuring the smooth and efficient functioning of the People Operations (POPs) department. Often referred to as administrative or office support staff, they are the backbone of an organization, providing essential assistance to management, employees, and clients. This support is crucial for maintaining overall productivity and functionality in the workplace, contributing to a positive work environment.
MINIMUM QUALIFICATIONS:

• Associates degree in human resources or a related field, preferred and/or 5 years’ experience in an administrative role
• Must possess strong interpersonal skills
• Must be able to communicate clearly, both written and orally
• Must be able to prioritize and plan work activities and use time wisely
• Must be organized, accurate, thorough, and able to monitor work quality
• Must be dependable, able to follow instructions, and respond to management direction

• Ability to diagnose and resolve complex issues, often requiring critical thinking and analytical skills while also referring to the POPs Director as needed
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and projects simultaneously, ensuring timely and accurate completion.
• Providing guidance for colleagues or staff when needed.
• Working effectively with team members and other departments to achieve common goals within The Clinic
• Maintains the integrity and confidentiality of POPs files and records
• Provides clerical support to the POPs department
• Assists in the daily operations of the POPs Department
• Assists with essential functions of the POPs Department providing operational assistance to ensure the department runs smoothly
• Maintain accurate and timely records
• Cross trained in all aspects of the POPs Department
• Provide assistance to clinic employees in areas such as recruitment, hiring, benefits administration, and overall employee needs
• Foster a positive work environment
• Assist in ensuring employee success
• Performs other duties as assigned

• Exhibits enthusiasm, a positive attitude, and professionalism in the workplace
• Handles personal conflict and works through it at the lowest possible level (first with party/parties involved, then if necessary, with 3rd party mediation)
• Displays a friendly manner and is easy to approach
• Maintains a neat, clean, well-groomed, appearance and dresses in accordance with the dress code policy
• Leaves personal problems out of the workplace
• Treats all co-workers with dignity and respect
• Abstains from gossip in the workplace
• Arrives on time and work through designated hours
• Completes tasks effectively, accurately and on time
• Demonstrates little or no absenteeism/follows leave guidelines
• Follows designated line of support
• Displays a willingness and flexibility to respond to unusual job-related demands
• Manages time well
• Recognizes and assists others in the work of the department, even though the work may be outside of regular duties
• Shares equally in the workload of the department
• Works cooperatively with all team members and departments
• Works independently requesting assistance from supervisor only as needed
• Abstains from criticizing the Clinic (COFMC), colleagues and supervisors
• Demonstrates loyalty to the Clinic (COFMC)COFMC, colleagues and supervisors
• Demonstrates support of the mission and vision of the Clinic (COFMC)
• Accepts and participates in cross training
• Takes initiative to identify skill development needs
• Commitment to the mission of COFMC