Perfect Room Program Technician

The primary role of the PRP Tech is to systematically perform room maintenance on a schedule of every room in the hotel. This includes painting, caulking, wall and trim repair, wallpaper repair, and furniture touch ups and repair. Other routine items would be to replaced batteries in door locks, remotes, phones and safes. Replace air filters are restock drain tablets in the HVAC. Checking toilets, showers and drains for condition and function. This is not a comprehensive list and more actions may need to be taken to restore a room to “Perfect”. Extensive paint and wall paper skills and minor repair skills are required.

Duties/Responsibilities:

• Follow the PRP schedule and complete PRPs on rooms

• Follow the PRP checklists to ensure rooms are restored and returned to “perfect” status on time

• Adhere to safety, security, and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures concerning the handling of guest room and master keys, security of boiler and electrical rooms and other engineering areas, proper storage of all chemicals, etc.

• Listen to and promptly act to resolve guest problems and complaints with a strong emphasis on customer service.

• Possess a strong drive to overcome roadblocks and complete all assigned and necessary tasks.

• Clean and organize engineering shop and spaces

• Keeps Chief Engineer or Assistant Director of Engineering promptly and fully informed of all problems or unusual matters of significance so that prompt corrective action can be taken.

Required Skills/Abilities:

• Advanced painting skills and techniques

• Advanced wallpaper installation and repair

• Basic to intermediate repair and maintenance skills or ability to learn

• Basic plumbing: toilet repair, shower head replacement, battery replacement. basic HVAC maintenance – filter replacement, drain tablet installation

• Know how to operate hand and power tools (drills, saws, pressure washer, paint sprayer, ladders and scissor lift)

• Read manufacturer instructions, blueprints, paint schedules and the ability to discern a wide variety of paints and colors.

• Make effective judgments on the various aspects of drywall repairs and wall coverings and effectively solve guest and operational problems.

• Operate work order program to include detailed notes and status of job

• Communicate effectively with other departments such as housekeeping and stewarding to work towards a common goal

• Be flexible with scheduling

• Be teachable. Have a drive to better oneself

• Always maintain a clean and presentable appearance. Keep uniform clean and up to standards

Education and Experience:

• High school diploma or equivalent.

• Minimum 2 years painting experience

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 75 pounds.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

• The role may require extended periods of time on your feet, especially during peak hotel hours or events.

• Clear vision is important for reading labels, instructions, blueprints, paint schedules, reports, analyzing data, and guest interactions.

• Good hearing is necessary for effective communication with team via radios, with colleagues, guests, and stakeholders.

• Frequently required to sit, climb or balance, stoop, kneel, crouch and crawl.

• Regularly required to climb ladders, stand, walk, talk and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.