Performance Analyst

Job Description:

Title: Performance Analyst 

Classification: Non-Exempt 

Salary: $48,000-50,000/year

Scope of Position: Support and improve program operations, data integrity, customer flow, compliance monitoring, and reporting capabilities. Ensure contract benchmarks are achieved through accurate data management, performance analysis, quality assurance reviews, and ongoing monitoring of participant files, eligibility documentation, and program outcomes. 

Essential Functions 

• Analyze program operations, performance data, and workflow processes to identify gaps and implement solutions that support contract performance goals 

• Work with Performance Manager to monitor and evaluate center performance benchmarks, participation trends, retention outcomes, and service delivery metrics 

• Assist leadership with the preparation of reports, data analysis, monitoring responses, and performance summaries for funding agencies and stakeholders 

• Support the development and implementation of strategies to improve participation, retention, customer flow, and overall program effectiveness 

• Communicate compliance concerns, operational updates, and performance trends to leadership and appropriate program staff 

• Work collaboratively with the Program Lead to conduct quality reviews of WIOA eligibility determinations and ensure consistent compliance oversight 

• Conduct ongoing quality assurance reviews within CWDS to monitor services, case notes, IEPs/ISSs, activity records, expenditure documentation, and data accuracy 

• Ensure compliance with ISO auditing procedures, documentation standards, and internal quality assurance processes 

• Track, monitor, and report compliance findings, corrective actions, audit results, and program performance outcomes 

• Maintain current knowledge of workforce development regulations, WIOA policies, CWDS requirements, and state and local guidance 

• Provide technical assistance and guidance to staff regarding documentation standards, eligibility requirements, case file compliance, and data entry expectations 

• Other opportunities as available  

Education and Experience Requirements 

• Bachelor’s degree or equivalent experience required 

• Experience in analyzing data 

• Excellent interpersonal communication skills 

• Proficient in Microsoft Office applications  

• Regional travel is required 

• Able to work fully onsite, fully virtual, or in a hybrid environment 

• Clean driving record, valid Driver’s License, and reliable vehicle required 

Job Ad 

Performance Analyst 

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking, and family-owned company where creativity is encouraged? Are you goal driven? Then the Performance Analyst position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. 

As a Performance Analyst, you will be responsible for supporting and improving program operations, data capture, customer flow, and reporting capabilities. This role is responsible for ensuring contract benchmarks are achieved through accurate data management, report generation, and performance monitoring. The Performance Analyst will also ensure the accuracy and compliance of all WIOA enrollment documentation and participant records. 

Successful Elements 

• Analyze program operations, performance data, and workflow processes to identify gaps and implement solutions that support contract performance goals 

• Assist leadership with the preparation of reports, data analysis, monitoring responses, and performance summaries for funding agencies and stakeholders 

• Support the development and implementation of strategies to improve participation, retention, customer flow, and overall program effectiveness 

• Conduct ongoing quality assurance reviews within CWDS to monitor services, case notes, IEPs/ISSs, activity records, expenditure documentation, and data accuracy 

• Ensure compliance with ISO auditing procedures, documentation standards, and internal quality assurance processes 

• Track, monitor, and report compliance findings, corrective actions, audit results, and program performance outcomes 

• Maintain current knowledge of workforce development regulations, WIOA policies, CWDS requirements, and state and local guidance 

• Provide technical assistance and guidance to staff regarding documentation standards, eligibility requirements, case file compliance, and data entry expectations 

Education and Experience Requirements 

• Bachelor’s degree or equivalent experience required 

• Experience in analyzing data 

• Excellent interpersonal communication skills 

• Proficient in Microsoft Office applications  

• Regional travel is required 

• Able to work fully onsite, fully virtual, or in a hybrid environment 

• Clean driving record, valid Driver’s License, and reliable vehicle required 

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support! 

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.