Permit Technician

PERMIT TECHNICIAN
Department
Administration / Development Services
FLSA Status
Non-Exempt
Reports To
Customer Service Supervisor
Salary Range
$21.50 - $31.32



General Purpose
Performs administrative, permitting, licensing, and customer service duties in support of the City's development services functions. Serves as a primary point of contact for residents, contractors, developers, and business owners regarding permits, licenses, development applications, and general City services. Assists with utility payment processing and provides front-counter customer service support.



Essential Duties and Responsibilities

• Receive and process building permit, planning, and development applications.


• Assist contractors, developers, and residents with permit and application requirements.


• Process business license applications, renewals, and updates.


• Schedule inspections and coordinate communication between applicants and City staff.


• Maintain permit, inspection, planning, and licensing records.


• Prepare public notices, meeting packets, and administrative documents as assigned.


• Receive and process utility payments, permit fees, and other City revenues.


• Assist customers with utility account inquiries and general City Hall services.


• Provide front-counter and telephone customer service.


• Assist with front-counter customer service functions, including the collection and processing of utility payments, permit and license fees, and other City revenues, while providing general assistance to residents and customers regarding City services.


• Coordinate with Planning, Building Inspection, Code Enforcement, Public Works, and Finance staff regarding customer inquiries and application processing.


• Maintain accurate records and ensure compliance with City policies and procedures.


• Perform other related duties as assigned.

Minimum Qualifications

• High School Diploma or GED.


• Three (3) years of experience in customer service, office administration, permitting, utility billing, municipal administration, or a related field.


• Equivalent combinations of education and experience may be considered.

Preferred Qualifications

• Experience working in local government.


• Experience with permit processing, business licensing, or development services.


• Experience with Caselle software.


• Familiarity with planning, zoning, building permits, or utility billing operations.

Knowledge, Skills, and Abilities

• Knowledge of general office and customer service practices.


• Ability to learn and apply City ordinances, policies, and procedures.


• Ability to maintain accurate records and process detailed applications.


• Strong communication and customer service skills.


• Ability to establish effective working relationships with the public and City staff.


• Proficiency with computers and standard office software.

Special Requirements

• Valid Utah Driver License or ability to obtain one.

 
WORKING CONDITIONS
 
Work is performed primarily in an office environment with extensive public contact. Position requires frequent interaction with residents, businesses, contractors, developers, and City staff. Work involves detailed administrative and financial recordkeeping, use of computer systems, and occasional attendance at meetings or training sessions.