Permit Technician - Development Services

Description

JOB SUMMARY:

Under general supervision the purpose of this position is to process building permit applications and related documents’ provide information, customer/citizen assistance, and explain City codes and policies to citizens and applicants.

ESSENTIAL FUNCTIONS:

• Provides department information and customer service;
• Answers questions as first point of contact for customers;
• Processes documents, permit applications and other requirements;
• Answers questions within scope of authority and training;
• Reviews and accepts building permit applications for completeness, and forwards applications to appropriate staff for review;
• Accepts contractor and sub-contractor permit applications, reviews supporting documents for accuracy and completeness of required documentation;
• Responds to questions regarding permit readiness, project fees and other issues;
• Explains policies, codes, standards and code violations;
• Maintains permit log, files and records management programs;
• Maintains records and plan review files, prepares periodic reports and conducts surveys as required;
• Assists Building Official and Building Inspectors;
• Provides administrative support as needed;
• Researches issues and provides data on permit and plan issues and related subjects;
• Responds to requests for information, provides technical information to City staff as authorized;
• Provides assistance to the public within scope of authority;
• Provides assistance, technical guidance and training to City staff on technical issues and statutory requirements; and
• Performs other duties as assigned or required.

SECONDARY FUNCTIONS: Performs other related duties as required

SUPERVISORY FUNCTIONS: None.

Requirements

Please note: the minimum qualifications stated below are a guide for determining the education, training, experience, special skills, and/or license which may be required for employment in the class. These are re-evaluated each time the position is opened for recruitment. Please refer to the most recent Job Announcement for updated minimum qualifications.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS:

• Knowledge of the principles of record keeping and records management;
• Knowledge of work, excel, outlook and other relevant applications;
• Knowledge of modern office practices, procedures, and equipment;
• Knowledge of departmental policies, procedures, and regulations;
• Knowledge of record keeping practices;
• Knowledge of computer and computer application software that at a minimum include Microsoft Office Suite products including Word and Excel.

ABILITY:

• Ability to understand City organization, operations, policies and procedures;
• Ability to learn to read comprehend building plans, permit applications and specifications, and the ability to communicate technical requirements to architects, and the general public;
• Ability to learn and understand the application of municipal building codes and ordinances;
• Ability to operate a personal computer, printer and scanner and utilize a permit tracking software;
• Ability to work in a fast paced office/customer service environment.
• Ability to take initiative and work independently;
• Ability to organize and provide assistance and work at special events;
• Ability to maintain confidential information;
• Ability to apply concepts of basic algebra and geometry;
• Ability to speak clearly and persuasively in positive or negative situations;
• Listens and gets clarification; responds well to questions; participates in meetings;
• Ability to write clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs;
• Ability to present numerical data effectively;
• Able to read and interpret written information;
• Ability to follow instructions, responds to management direction;
• Ability to complete tasks on time or notifies appropriate person with an alternate plan;
• Ability to meet scheduling and attendance requirements.

CERTIFICATIONS, LICENSES, REGISTRATIONS: None.

REQUIRED EDUCATION/OR EXPERIENCE:

High school diploma or equivalency and one (1) year of experience in technical support functions, preferably in a government environment; or an equivalent combination of education and experience.

PREFERRED EDUCATION/OR EXPERIENCE:

Associate's degree (A.A.) or equivalent from two year-college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a standard office environment. Employees are subject to sitting, standing, bending, and reaching for extended periods of time, and must be able to safely pull, push, life and carry items weighing up to 25 pounds. The noise level in the work environment is usually moderate.